Customer Service (Chinese Speaking - Technical)
Phúc lợi công việc
Giờ làm việc linh hoạt
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
Bảo hiểm y tế
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Hoạt động team-building
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Cơ hội phát triển nghề nghiệp
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
Skills
Chi tiết công việc Customer Service (Chinese Speaking - Technical) tại iTechWX
Responsibilities include:
The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume. the Escalation Engineer will need to closely collaborate with PG engineering and operations, and other CTS engineers.
The support engineer is a critical role in the implementation of Azure platform or Windows support capabilities which include working with the PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and platform training; and, in general participating in the creation of future support capabilities for the cloud.
Requirements:
SOFT SKILLS
- Leadership - handle technically challenging and politically hot customer situations
- Strong communications skills – Excellent spoken and written English communication skills
- Effective, polished interaction with customer to gather information
- Demonstrable troubleshooting skills
- Cross-team collaboration
- Logical and Critical thinking
- Passion for technology and customer support
- Understanding of cloud vs. on premise computing.
TECHNICAL SKILLS
Knowledge of one or two of the following domains: Windows Server Operating System/Virtualization, Networking, Azure Platform, Storage.
Operating System/Virtualization
– Familiarity with OS Internals concepts (Windows, Linux, etc), Storage, Active Directory and Security
– Understanding of Virtualization concepts and virtual system administration
– Experience with VM configuration and administration
Networking
– Familiarity with networking concepts including VIPs, NAT, DNS
– Familiarity with networking tools (ping, tracemon, wire shark, etc.)
– Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
Azure Platform (as a plus)
– Azure architecture and its components (Fabric, Compute, Storage, etc)
– Knowledge of Azure Platform services
– Azure Platform development and deployment concepts
LANGUAGE SKILLS
– Fluent in Chinese (both oral and written)
– English (read and write)
Job Type: Full-time
Salary: 19,000,000₫ - 30,000,000₫ per month
Language:
- Chinese (Required)
Giới thiệu về công ty
iTechwx dedicates the One-Stop Digital Transformation Service to our customers.
We partner with enterprises from multi-dimensions, empowering our customers with technical talent solutions.
Always being customer oriented, we build teams embedded from the culture of professionalism, proactivity, and enjoyment. iTechwx prioritize on cultivating the environment to incubate talents with customer-obsessive mindset.
Conquer the Everest, Together with iTechwx.
[Contact Center Services]
iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure.
[Information Technology Services]
iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.
Company Profile/About us
iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Quan Binh Thanh, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city.
We see opportunities - specifically to the sector of cloud solutions and managed IT services. We believe a One-Stop Digital Transformation Service is the solution to most enterprises. iTechwx is specialized in agile recruiting, designated training, and managing services to drive exceptional quality in delivery. iTechwx is also empowered to incubate technical talents. We invent highly efficient training, mentoring, onboarding, and quality assurance processes, incorporating with the essence of customer services. We see the city is awaiting to practice the most to succeed.
We invest on the talents. iTechwx commits to carefully treat each employee, and to forge a company brand full of vitality. Employees in iTechwx always find easy access to company resources. Teams are supplemented with supporting groups to take care of employee work experience. We also provide equal opportunity for each employee to seek long-term career development.
Địa chỉ văn phòng
Opal Tower, 92 Nguyen Huu Canh street, Binh Thanh DistrictThư viện ảnh công ty
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