Chi tiết công việc CUSTOMER SERVICE ASSOCIATE tại GenKin
FUNCTIONAL BUSINESS OBJECTIVES (FBOs):
Genkin is looking for an outgoing Customer Service Associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. This is a critical part of our mission to deliver timely, accurate and professional customer service to all Genkin customers.
This position requires an action-oriented, flexible problem solver who will assist customers in expediting orders and correcting post-delivery problems.
Report to: General Manager
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KEY RESPONSIBILITIES:
- Support in answering client queries about product specifications and uses via Facebook and Zalo. Maintaining client relations from Japan and Vietnam.
- Resolving phone, walk-in, mail, and email customer inquiries.
- Identifying customer needs, handling their claims about the loss or damage during the transportation.
- Forwarding and transferring inquiries to relevant individuals and departments in order to solve customer's concern.
- Ensure that all data are inputted in ERP and are up to date for customers and GM (General Manager) to track.
- Utilize new sales opportunities through maintaining good relationships and turn them into long-term partnerships.
- Be proactive in collecting customer's feedbacks to improve Genkin’s CRM platform as well as optimizing the service.
- Follow up with your clients to understand and meet their needs.
REQUIREMENTS:
An ideal candidate must be:
- Understand Genkin's philosophy and be able to demonstrate it in your daily works.
- Maintain and reflect Genkin’s values, mission and vision daily
- Humble, respectful, responsible, and grateful
- Roll-up-your-sleeve attitude and eagerness to learn
- Hold yourself accountable for your decisions and actions .
- Responsible for Genkin’s reputation during employment.
- Balancing customer expectations & business needs.
- Demonstrate respect for others.
You possesses these qualities:
- Strong communication & negotiation skills.
- Always proactive.
- Strong relationship management.
- Ability to work under pressure.
- Strong problem-solving skills.
- Proficient computer skills.
Academic requirements:
- 1+ years of customer service experience, preferably in a related field.
- You must be above 24 years of age.
WHY SHOULD YOU JOIN US?
- Genkin offers a high and competitive salary, up to 12,000,000 vnd for CSA positions.
- Genkin has an awesome and inspiring work environment and business culture.
- Genkin is all about work efficiency, our ERP has an automatic report system, where you can work more productively and avoid tedious tasks.
- Our office is located at the center of District 1.
- Genkin provides our employees with high-quality equipment from Apple, Samsung, Dell, and Sony because we want you to do your best at work.
- We are dedicated to offering unlimited growth opportunities.
- International business travel: Have opportunities to apply for citizenship, travel overseas and work in Japan.
- Legality: Genkin ensures that our employment contracts are transparent, and your health care benefits will be fully provided.
