Job Requirements
Skills
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Job description for Customer Experience (CX) at Finku
- Manage & assist with Finku client relationships using CRM softwares and directly help users when they have feedback or problems
- Help make decisions on operations, products, and technology based on findings from user & collect feedback based on customer interactions
- Drive product development and internal processes by partnering closely with cross-functional teams to explain critical customer needs/pain points identified
- Conduct outbound calls and other techniques to encourage activity from customers and monitor live chat inbound inquiries
- Use data and analytics to identify user behaviours and re-engage with customers who have previously inquired/seen to disengaged with our application
- Excellent communication skills - both speaking and writing (Bahasa Indonesia & English)
- At least 2 years experience as a customer experience specialist, or a similar role in a Bank
- At least 2 years experience working for a Fintech/Startup Firms & have worked with CRM softwares
- Excellent in building and maintaining relationships in cross-functional teams & he/she is organized and have the ability to multitask
- Candidates that enjoys working in a face-paced environment with an entrepreneurial spirit and willingness to constantly innovate processes & problem solve
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