Chi tiết công việc CUSTOMER CARE ATTENDANT - THE PRIVE SPA tại PCA Company Services
I. GENERAL INFORMATION
- Working location:
Address 1: 7 Le Thi Rieng, D1, HCMC
Address 2: 40 Thai Ly, Thao Dien, D2, HCMC
Address 3: The Symphony, Midtown, M6 - D2.09, St 16, Tan Phu, Phu My Hung, D7, HCMC
Address 4: 16A Le Thanh Tong, Hoan Kiem, Ha Noi
- Working time:
Fulltime: 9:00 AM - 8:30 PM
Part-time: Flexibility rotation
Shift 1: 9:00 AM - 6:00 PM
Shift 2:11:30 AM - 8:30 PM
II. DESCRIPTION
- Guest reception: Greet customers upon arrival at the spa, provide information about the spa’s
five-star services, answer questions, and guide guests on how to use the spa services. Coordinate
appropriate services for each customer.
- Service and promotion information: Introduce spa services, wellness and beauty care packages,
and promotional offers to customers.
- Customer profile management: Update customer information, service usage history, and
follow-up care to offer suitable service recommendations.
- Payment and transaction handling: Use the POS sales system to process payments for customers
after service usage, ensuring proper procedures and accurate transaction records.
- Maintain reception and spa space: Ensure the reception area and surrounding spaces are always
clean, organized, and comfortable, creating a relaxing atmosphere for customers.
- Collaboration with other departments: Work closely with other departments to ensure customers
have the best possible experience.
- Handling customer requests and complaints: Professionally and promptly address customer
requests and complaints to ensure customer satisfaction.
- Feedback collection: Collect feedback/reviews from customers regarding services and staff
performance at the spa.
- Any other duties related to customer service assigned by the Manager.
III. REQUIREMENTS
- Have experience in Customer Service or relative roles.
- Having knowledge of spa, nails services and products is preferable.
- Outstanding communication skills in English, speaking Chinese is preferable
- Being able to do paperwork and Microsoft software knowledge.
- Good organizational skills and problem-solving mindset.
IV. BENEFITS
- Salary range (depends on skills): 8M-15M
- Bonus (Performance monthly bonus + Yearly Bonus)
- Professional spa environment.
- 4 days off/month, not fall into weekends, holidays..
- Develop English & Chinese communication skills
- Progressive career path to be the Spa Manager.
- One on one training
