Job description for Course Consultant at Công Ty Cổ Phần Học Viện Quản Lý Chuyên Nghiệp (PMA Vietnam)
1. Learner Consultation & Course Advising
• Engage with prospective learners and corporate clients via phone, WhatsApp, email, or in person to
understand their learning goals and needs
• Recommend suitable courses and learning pathways based on the learner's background, objectives,
and budget
• Clearly explain course content, structure, schedules, pricing, and outcomes in a way that builds
confidence and trust
• Handle objections professionally and provide accurate, helpful information to support informed
decision-making
• Tailor consultation style appropriately for individual (B2C) vs. corporate (B2B) prospects
2. Sales & Enrolment
• Convert enquiries into enrolments by guiding prospects through the sign-up and payment process
• Identify upsell and cross-sell opportunities — such as advanced modules, bundle packages, or
complementary courses — based on learner needs
• Meet monthly enrolment and revenue targets as agreed with the Sales Manager
• Maintain accurate records of leads, follow-ups, and conversions in the CRM system
• Follow up on pending enquiries and warm leads in a timely and culturally appropriate manner
3. Post-Enrolment Support & Onboarding
• Welcome newly enrolled learners and ensure a smooth onboarding experience — including orientation,
platform access, and schedule confirmation
• Coordinate with the Class Admin team to ensure learners have all the information they need before
their first session
• Act as the primary point of contact for learner questions during the early stages of their course
• Address concerns or issues promptly, escalating to the appropriate team when needed
4. Learner Progress Monitoring
• Conduct regular check-ins with active learners to monitor satisfaction, attendance, and progress
• Identify at-risk learners who may be disengaging or falling behind, and proactively offer support or
solutions
• Gather learner feedback and relay insights to the instructional and operations teams for continuous
improvement
• Support learner retention by maintaining warm, ongoing relationships throughout the course duration
