Job Requirements
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Skills
Job description for Community Associate - The Work Project at The Work Project
- Be the first and last point of contact for any members as the ambassador of The Work Project, potential clients, and visitors
- Cover the front desk during business hours and main phone line either in scheduled or by rotation based on the business needs
- Greet & check-in member guests
- Work as a team with Project Management Team or Senior Community Associate to prepare offices prior to check-in and take inventory upon check-out. Prepare welcome packs for members.
- Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
- Prepare and distribute promotional materials & partnership news to guests/potential members
- Be responsible for info email queries and replying or forwarding them as necessary
- Assist the Community team in highlighting operations and maintenance issues to ensure the highest level of member experience
- Responsible for the pantry operations and managing relationship with F&B supplier & reporting consumptions to the Accounting team.
- Coordination with other team, vendors, or Building Management for IT, Engineering, Housekeeping & Accounting related tasks
- Manage access card activations
- Ordering consumables & operating supplies with approval from the Community Manager
- Submit receipts to Community Manager for expense reports
- Receiving and logging all mail/courier on behalf of members and sorting and handing over the mail to respective members on a daily basis
- Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications, contracts, and other collaterals.
- For any walk-in queries and leads, either escalate it to the relevant Sales team member if it’s a strategic client or take ownership of the lead and provide information and conduct a proper tour of the workspaces and convert the lead into a deal.
- Solve member-related issues to ensure a cohesive community and escalate incidents or issues to the Community Manager when necessary.
- Assist with set-up and breakdown of events, including ordering food and beverages
- Taking ownership of events on a rotational basis to be able to give the client a smooth service
- passionate about Lifestyle businesses, hotels
- believing in sales as a medium to solve a client's problem, not to sell them a product
- curious to work in a new
- able to work in a fast-changing environment and adapt to the needs of the market
- an excellent persona able to be the ambassador of the brand and communicate to clients and partners in a professional & endearing way
- a team player who is willing to work in an environment where almost all responsibilities are undertaken as a team effort
- able to work with flexible hours and undertake other duties than the main job description as per the needs of the business.
- College graduate or diploma holder in business, communications or hospitality or other related disciplines preferred
- Passion for customer service oriented business operation and experience in hotels (front office, guest relations, or F&B) or serviced offices or co-working spaces is required
- Must have strong verbal and written communication skills in English
- Able to do multi-tasking, demonstrate integrity, dependability, responsibility, punctuality, self-awareness, team-player work ethic, and empathy
- Basic computer skills in Word, Excel, Powerpoint
- Basic sales experience would be an advantage