Tuyển Cloud Security Service Engineer tại iTechwx Limited Company ở Ho Chi Minh City

Phúc lợi công việc

Giờ làm việc linh hoạt
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
Bảo hiểm y tế
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Hoạt động team-building
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Cơ hội phát triển nghề nghiệp
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.

Tin đăng này được quản lý bởi

Thuy Pham

Online 8 ngày trước

Skills

English

Microsoft Project

Technical Support

Fluent In English Both Oral And Written

Cloud Computing

Chi tiết công việc Cloud Security Service Engineer tại iTechwx Limited Company

1. Customer Issue Resolution & Responsiveness
a. Drive the communication with the customer to ensure the customer has confidence on problem resolution.
b. Define and understand the customer issue by creating the adequate reproduction scenarios.
c. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
2. Effective Communication & Collaboration
a. Identify the right resource to collaborate with for tough & political hot problem.
b. Collaborate with cross-group peers both proactively and reactively.
c. Produce quality documentation and share with the appropriate team members and tech lead as appropriate
3. Training & Readiness
a. Identify current knowledge deficiencies/training needs, as well as potential future needs
b. Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
c. Make effective technical presentations, both internal and external.
d. Provide documentation and mentoring to others within your technical specialty.
e. Work with your manager, as appropriate to assess your own core competencies and identify current knowledge
deficiencies /training needs, as well as potential future needs.
f. Implement your development plan, actively seek development opportunities, and complete all scheduled training.
g. Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans
4. Operation Precision
a. Adhere to published queue or call back schedule and be available for on-call duty, as necessary
b. Use appropriate documentation and utilization and / or labor tracking methods to account for time.
c. Manage and prioritize your workload while keeping team members and management appropriately informed.
d. Participate in ad-hoc projects per management request or business need
Candidates’ skills:
SOFT SKILLS
a.Leadership - Manages team’s daily operational excellence and handle technically challenging and politically hot customer situations
b.Strong communications skills - Excellent spoken and written English communication skills
c.Effective, polished interaction with customer to gather information
d.Demonstrable troubleshooting skills
e.Cross-team collaboration
f.Logical and Critical thinking

iTechwx Limited Company

51-200 nhân viên

iTechwx dedicates the One-Stop Digital Transformation Service to our customers.
We partner with enterprises from multi-dimensions, empowering our customers with technical talent solutions.
Always being customer oriented, we build teams embedded from the culture of professionalism, proactivity, and enjoyment. iTechwx prioritize on cultivating the environment to incubate talents with customer-obsessive mindset.
Conquer the Everest, Together with iTechwx.
[Contact Center Services]
iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure.
[Information Technology Services]
iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.
Company Profile/About us
iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Quan Binh Thanh, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city.
We see opportunities - specifically to the sector of cloud solutions and managed IT services. We believe a One-Stop Digital Transformation Service is the solution to most enterprises. iTechwx is specialized in agile recruiting, designated training, and managing services to drive exceptional quality in delivery. iTechwx is also empowered to incubate technical talents. We invent highly efficient training, mentoring, onboarding, and quality assurance processes, incorporating with the essence of customer services. We see the city is awaiting to practice the most to succeed.
We invest on the talents. iTechwx commits to carefully treat each employee, and to forge a company brand full of vitality. Employees in iTechwx always find easy access to company resources. Teams are supplemented with supporting groups to take care of employee work experience. We also provide equal opportunity for each employee to seek long-term career development.