Chi tiết công việc Chăm sóc Học viên - Learning Advisor (Offline) tại Everest Education
Working location: 20 Vo Truong Toan, An Khanh Ward (former D2), HCMC
Working hours: Full-time 40 hours/ week
- Mondays off and 1 weekend off (Saturday or Sunday)
- Tuesday to Friday, earliest start from 10:00 and latest end at 20:30
- Saturday or Sunday, earliest start from 08:30 and latest end at 17:30
_______________________________
RESPONSIBILITY
1. Student Management & Support
- Monitor student progress, attendance, and classroom behavior closely;
- Act as the primary point of contact between the center and parents to provide regular updates on student performance;
- Coordinate with teachers and the Academic team to implement intervention strategies for students struggling academically or behaviorally.
2. Retention & Re-enrollment
- Manage the re-enrollment process by consulting with parents on the next steps of their child's learning journey;
- Monitor key performance indicators (KPIs) related to student retention and satisfaction.
- Proactively address concerns to minimize student drop-outs.
3. Operational Coordination
- Partner with various internal teams (Sales, Academic, Admin) to ensure smooth transitions between academic quarters for students;
- Assist with administrative tasks such as reminding parents of tuition deadlines and supporting the finance team with collections;
- Participate in organizing center events/images and extracurricular activities to build a strong community.
4. Customer Service & Complaint Handling
- Handle inquiries and resolve complaints from parents and students professionally and promptly;
- Maintain a high level of customer satisfaction by ensuring a ""customer-focused"" mindset in all interactions.
REQUIREMENTS
- 1-2 years of working experience in Customer Services, Student Services/Counseling or Business Development;
- Good verbal and written communication skills in both English and Vietnamese;
- Proficient in leveraging AI tools (such as ChatGPT, Gemin,..) to optimize customer service process, analyze learning data, and enhance operational efficiency;
- Basic computer skills and willing to learn new platforms;
- Proactive, self-starting, curious and positive attitude;
- Detail-oriented and patient with a customer-focused mindset.
BENEFITS
Compensation
- Competitive base salary and performance-based incentives;
- Receive 100% of base salary during the probation period;
- Mandatory social insurance is fully paid based on actual base salary;
- Laptop provided or allowance for using personal laptop for work purposes
Employee Benefits
- Welcome kit on your first day;
- A voucher for welcome lunch with your team;
- A voucher upon passing probation;
- Private medical insurance and annual health check;
- Support for major life events;
- Special discounts for family and friends on E2 courses;
Milestone & Performance Rewards
- Sherpa Award for outstanding contributors;
- Bonus for annual work anniversaries;
- Bi-annual performance bonus;
Work-Life Balance
- Unlimited vacation leave policy for full-time employees;
- Enjoy approximately 2-week Tet Holiday and 2-day off for Christmas;
- Department outings twice a year;
- Weekly Friday Refreshments;
- Fun company-wide events like the E2 Party;
Professional Development
- Substantial opportunity and training for career development;
- Advanced studies support for relevant courses or certifications;
- On-the-job training to grow your skills;
- Access to internal workshops and sharing sessions.
