Chi tiết công việc Chăm Sóc Khách Hàng Logistics-Tiếng Trung Tốt tại CÔNG TY TNHH VẬN TẢI KART (VIỆT NAM)
- JOB DESCRIPTION:
• Direct communicate with Customers to receive inquiries for transportation & customs
• Direct communicate with relevant parties for requested information to prepare documentation for transportation and custom inquiries
• Input data accuracy and well update in system
• Complete all necessary records and reports in a timely and accurate.
• Supervise and coordinate unloading of inbound/outbound shipments
• Prepare related documents for the shipment/order.
• Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted.
• Ensure that the work schedules are correctly implemented and that jobs are effectively assigned and properly completed.
• Maintain good relationship with customers and subcontractors
• Respond to customer’s emails and escalations for activities in a timely manner
• Conduct operation in line with SOPs, work instructions
• Comply with the safety environment policy and company regulations.
• Maintain teamwork, productive working environment
• Send invoices and shipments documents to request payment from customers
• Strictly follow safety policies and client’s requirements and regulations.
REQUIREMENTS:
- Graduated with major in Economics, Logistics, Foreign trade,,...
- Good at Chinese (HSK4)
- At least 1 year experience at the same position and in Logistics company.
- Proficiency in computer software like MS Office, typing;
- Good interpersonal and negotiation skills.
- Customer oriented mindset, clear pronunciation, efficient and "can do" attitude, good team player;
BENEFITS:
- Salary: VND 15-20 mil/month
- Compulsory Social Insurance based on high basic salary.
- Other benefits: Holiday, Tet, birthday, annual health check, PVI healthcare
- Working in a friendly, professional, dynamic and developing environment.
- Trained and improved customer care knowledge and skills.
