Chi tiết công việc Business Consultant tại Bss Group
The Business Consultant is responsible for customer experience, conversion, and long-term value of assigned accounts, with a strong focus on presales customers, VIP clients, and complex requirements.
This is not a ticket-based support role. The Business Consultant owns customer outcomes end to end, from initial consultation and onboarding to product adoption and value expansion.
KEY RESPONSIBILITIES
1. Presales and conversion
- Handle presales calls based on assigned working shifts
- Analyze customer needs and consult suitable business solutions
- Follow up potential leads referred from CS, collaborators, or other channels
- Drive customers to actively use the app and convert to paid plans
2. Customer care and retention
- Manage a dedicated list of VIP customers
- Conduct 1:1 onboarding, setup consulting, and handle special requests
- Monitor product usage and proactively recommend improvements
- Reduce churn and increase customer lifetime value
3. Post-meeting follow-up and complex case handling
- Summarize requirements and action items after customer meetings
- Coordinate with Tech or Dev teams to track bug fixes and custom workflows
- Proactively update customers on progress and outcomes
4. Customer Support quality control
- Be responsible for a fixed group of Customer Support collaborators
- Regularly review conversation quality and customer experience
- Take over poorly handled conversations to recover potential customers
- Ensure consistent and high-quality customer experience
REQUIREMENTS
- Strong English skills in speaking, writing, reading, and listening
- At least 1 to 2 years of experience in Business Consulting, Customer Success, Account Management, Business Development, Consulting, or SaaS
- Experience in pre-sales calls, objection handling, and long-term case follow-up
- Strong ownership mindset with focus on final outcomes
- Ability to analyze issues, prioritize tasks, and work independently
- Clear and structured communication with customers and internal teams
- Fast learner with technology or SaaS products
- Comfortable working flexible shifts, including evening and night shifts
WORKING SCHEDULE
Weekly flexible shifts:
- 09:00 – 18:00 (office-based)
- 18:00 – 00:00 (online)
- 00:00 – 05:00 (online)
At least one office day per week.
COMPENSATION & BENEFITS
- Base salary: 10,000,000 – 15,000,000 VND (depending on skills and experience)
- Monthly & quarterly KPI bonuses based on case handling quality and customer experience (app reviews) > Total income up to 20,000,000 VND
Additional benefits:
- Flexible working environment
- Clear career path to Senior Business Consultant or Business Consulting Lead
- Flexible working environment
- 13.5 days of annual absence (12 days in accordance with the law + 1.5 days company trip)
- Agile working environment that respects differences and focuses on human development
- Opportunities to participate in clubs: Football, running, game, etc.
- Team-building events, picnics, and summer trips
- 13.5 days of annual absence (12 days in accordance with the law + 1.5 days company trip)
- Social and health insurance in accordance with the Vietnam Labor Code
- Birthday gifts, seniority allowance, course & certificate coverage
