Business Analyst

I. RESPONSIBILITIES:

• Business Analysis: Understand factory operations, identify problems or pain points, and clarify customer needs and requirements.
• Solution Design: Analyze and propose AS-IS / TO-BE processes and propose practical IT solutions to improve factory operations, aligned with our existed or developing solutions.
• System Specification: Explain business to-be flows, functional specifications, screen mockups, and system requirements for developers.
• System Integration: Analyze data flows and integration requirements between factory systems, ERP, MES, WMS, and other applications.
• Project Coordination: Communicate with customers and developers, clarify requirements, and follow up on project progress.
• Testing & Deployment: Support system testing, UAT, user training, and Go-Live activities

Note:

Because we provide solutions, the key point is not recording and clarifying what customers request, but analyzing, consulting and proposing to customers what will be good for their business.

II. REQUIREMENTS:

• At least 3 years of experience as a Business Analyst or Bridge Software Engineer in software development projects.
• Bachelor's degree in IT, Information Systems, Engineering, or related fields.
• Basic understanding of manufacturing operations, production processes, warehouse management, or quality control.
• Experience in requirement analysis, process mapping, and functional specification documentation
• Basic technical knowledge of databases, SQL, APIs, and system integration.
• Good analytical, problem-solving, and communication skills.
• Able to communicate and prepare documents in English.
• Willing to visit factories and work directly with customers.

Preferred Skills:

• Experience in Smart Factory, MES, WMS, ERP, or manufacturing IT projects.
• Knowledge of ERPs like SAP, Oracle, Bravo…
• Knowledge of factories’ IoT devices and tools like PDA, barcode/QR code...
• Experience with Figma, Draw.io, Visio, Postman.
• Experience working with multinational manufacturing companies.
• Understand the keywords in factory like Lead time, Cycle time, Loss time...

Other requirements:

• Flexibility in working hours when required to support project and business needs.
• Willingness to travel occasionally for customer or factory visits.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer-focused mindset with excellent relationship-building skills.
• Have sense of customer needs and motivations.

III. BENEFITS

1. Career Path Development

• Clearly defined long-term multi-career roadmap;
• Unlimited development & training opportunities (Language Training, Technical Training, Soft-skill Training, On-job Training, etc.)
• Oversea business trips (Japan, China, Singapore, US, Mexico, EU, etc.)

2. Work-life Balance

• Flexible working time that supports work-life balance (Core time: 9:00-16:00; 5 days from Monday - Friday/ week)
• Flexible lunch time;
• Additional special holiday

3. Wellness

• Well-protected with 24/7 personal accident and medical care insurance;
• Well-designed Annual Health Check-up program;

4. Activities

• Team-building activities; Birthday Party; Year-end party; Sport Day/ Family Day
• Summer Vacation (Trip to famous tourist spots domestic/ overseas,…)

5. Cash Benefits

• Attractive and competitive salary & bonus package depend on abilities, performance and competencies
• Diversified allowance scheme

6. Physical Environment

• Grade A Office with creative workplace and open space.
• Well-equipped facilities/ devices and professional working platforms