Chi tiết công việc Business Analysis Manager tại Công ty cổ phần SmartOSC
Role Overview
As a Business Analysis Manager, you will lead and mentor a team of Business Analysts while driving the successful delivery of global large-scale eCommerce projects. Acting as a bridge between business stakeholders and technical teams, you will ensure that business requirements are clearly defined and translated into effective solutions aligned with business objectives and industry best practices. Leveraging your leadership capabilities and domain expertise, you will foster a culture of collaboration, continuous improvement, and delivery excellence while contributing to the development of innovative and high-quality digital solutions.
Key Deliverables & Responsibilities
1. Leadership & Team Management:
❖ Lead and mentor a team of Business Analysts, providing guidance and support in large-scale eCommerce projects.
❖ Assign tasks and responsibilities, ensuring alignment with project goals and team capabilities.
❖ Foster a culture of continuous learning and professional development within the BA team.
2. Business Analysis & Requirements Management:
❖ Collaborate with clients to gather, analyze and document business requirements.
❖ Translate business needs into functional and non-functional specifications for development teams.
❖ Ensure completeness, clarity and feasibility of business requirements while aligning with business objectives and industry best practices.
3. Stakeholder Communication:
❖ Act as the primary liaison between business stakeholders, technical teams, and project managers.
❖ Conduct workshops, interviews and presentations to capture requirements and validate solutions.
❖ Manage expectations and ensure alignment between business needs and technical solutions.
4. Project Execution & Quality Assurance:
❖ Work closely with project managers and solution architects to ensure successful project execution.
❖ Oversee requirement traceability, impact analysis and change management processes.
❖ Validate deliverables against business objectives and ensure high-quality output.
5. Domain Expertise & Strategic Insights:
❖ Stay updated on eCommerce industry trends, customer experience best practices, and emerging technologies.
❖ Provide strategic insights to enhance digital commerce solutions and improve business processes.
Requirements
❖ Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
❖ 8+ years of experience in business analysis, with at least 3 years in a leadership role, preferably in eCommerce or digital platform projects.
❖ Solid experience in digital transformation and enterprise application projects.
❖ Proven experience in leading and managing business analysis teams in complex, cross-functional projects.
❖ Excellent communication, presentation, and stakeholder management skills.
❖ Ability to translate complex business needs into clear, concise, and actionable requirements.
❖ Proficient in business analysis tools and methodologies (e.g., Agile, Scrum, Waterfall).
❖ Strong problem-solving skills and attention to detail.
Benefits
At SmartOSC, we offer the best to your values:
❖ Attractive salary package
❖ Salary review twice a year
❖ Flexible working hours (between 7:30am – 7:30pm on staff’s preference)
❖ Premium health care
❖ Working in one of the largest digital transformation agencies in Asia – Professional English environment
❖ Firm’s Certified Qualifications Sponsorship for career development
❖ Annual company trip inside or outside Vietnam
❖ Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
❖ Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc
About us: With 20 years in operation, SmartOSC is an industry-leading digital transformation agency of 1,000+ experts across Vietnam, Australia, Singapore, Japan, Thailand, Indonesia, Korea, the US, and the UK. Deep experience across most enterprise platforms and technology stacks has made SmartOSC a trusted partner for leading brands and financial institutions worldwide.
With a “people-centric” strategy, we always strive to enable employees to grow sustainably and pursue their passion with a transparent career path.
