Assistant Accounting Service Manager
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Chi tiết công việc Assistant Accounting Service Manager tại Innovature Consulting Inc.
We are looking for a proactive and detail-oriented Assistant Accounting Service Manager to support our accounting service team in delivering accurate, timely, and high-quality financial services. This role is ideal for someone passionate about fostering team success, ensuring smooth daily operations, and addressing client needs with professionalism and efficiency.
Work hour: This position requires direct client interaction within the US, with working hours aligned to US time zone from 9PM – 6AM (Mon – Fri). Flexibility and remote work options are available.
Work location: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, HCMC
Responsibilities:
1.Team Support and Coordination
- Assist in supervising and mentoring the accounting service team.
- Coordinate team schedules to ensure adequate coverage and adherence to client deliverables and deadlines.
- Provide input on training plans to help team members improve technical skills and productivity in accounting tasks.
- Act as a back-up for team members during staff turnover or high-demand periods.
2. Accounting Service Operations
- Ensure smooth daily operations, adhering to established accounting policies and procedures.
- Address escalated client inquiries or issues related to accounting services, ensuring timely and effective resolution.
- Support in monitoring workflows and identifying areas for process and accuracy improvements.
3. Performance Monitoring
- Track team performance metrics and ensure alignment with department and client goals.
- Collaborate with the Accounting Service Manager to analyze performance data and client feedback.
- Implement and maintain quality control measures to ensure accuracy and timeliness in deliverables.
4. Client Interaction
- Assist in maintaining strong relationships with key clients by addressing their accounting-related inquiries.
- Support the preparation of regular reports on team performance and service improvements for clients.
5. Process Improvement
- Stay informed about industry trends and recommend ways to optimize accounting workflows and technologies.
- Contribute to the development and execution of innovative strategies to enhance client satisfaction and service efficiency.
Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.
In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.
Ree Tower, 9 Đoàn Văn Bơ, Phường 13, Quận 4, Thành phố Hồ Chí Min
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