Agent Contact Center (Banking)

PT. Transcosmos Indonesia

Rp4,500,000 - 5,000,000/Month

Operations & Customer Service Customer Service Representative

Contract · On-site

Minimum Associate Degree

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

25-35 years old

Skills

Communication Skills

Call Center

Customer Service

Job Benefits

THR

Sales Commission

Work Insurance

Perform Bonus

Annual Leave

Health Insurance

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Job description for Agent Contact Center (Banking) at PT. Transcosmos Indonesia

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Responsibilities:

Handling customer's complaints and give information via Inbound Call, Outbound Call, Video Call, and Social Media.
Make reports on customer complaints and follow-up actions to solve the problems.

Requirements:

Education: Min. Associate degree in any related field.
Min. 1 year experience in contact center specialized in Customer Service banking/insurance industries.
Proficient problem-solving abilities to identify root causes and to identify the decision making possibilities.
Ready to work on shifting 24 hours.
Willing to join immediately.
Willing to be placed in Tanah Abang, Central Jakarta.

With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:

Fulfilling Career
Professional Growth
Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
Growing Culture

PT. Transcosmos Indonesia

Outsourcing/Offshoring

1001 - 5000 employees

PT Transcosmos Indonesia is a joint-venture company between Transcosmos, Inc. based in Japan and PT Cyberindo Aditama (CBN).

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services.

transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).

transcosmos continues to pursue operational excellence by providing these services through our 129 locations in 18 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 39 countries.

transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Office address

MANDIRI INHEALTH TOWER (d/h RDTX Tower) lt. 7, Jl. Prof. DR. Satrio Jl. Mega Kuningan Barat Kav E. IV No. 6, 12940

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