Customer Service Executive - English Line (Night Shift)

JOB RESPONSIBILITIES

• Provide guidance and support to foreign customers regarding clinic services such as operating hours, treatment costs, medical procedures, appointment booking, etc. via hotline channels.
• Handle customer complaints and feedback regarding clinic services when necessary.
• Confirm and arrange appointment schedules with customers.
• Maintain and update customer information in the clinic system accurately and according to schedule.
• Regularly observe customer feedback and contribute ideas to improve customer service quality.
• Perform other tasks assigned by the manager.

REQUIREMENTS

• Good typing skills and proficiency in office software.
• At least 6 months of experience in customer service; experience in healthcare or medical industries is preferred.
• Clear speaking voice with neutral accent.
• Good English communication skills.
• Willingness to learn new things and adapt quickly to new environments.
• Strong sense of responsibility and customer-oriented mindset.

BENEFITS

• Starting income: approximately 14 million VND/month.
• Professional training on services and customer service skills.
• Social insurance, public holiday benefits, and other company policies in accordance with labor laws upon becoming an official employee.
• Annual salary review.
• Periodic health check-ups.
• Company-provided laptop/computer.
• Opportunities to participate in team-building activities, social activities, sports events, birthday celebrations, and company trips.

WORKING HOURS

Night shift: 11:00 PM – 08:00 AM (next day), from Monday to Friday.

WORKING LOCATION

18A Cong Hoa Street, Ward 12, Tan Binh District, Ho Chi Minh City, Vietnam