Chi tiết công việc ACCOUNT OPERATIONS ASSOCIATE tại Quesscorp
Key Responsibilities
● Campaign Execution & Support: * Set up multiple types of promotions and visibility assets on the XFood apps accurately and timely according to specific business requirements.
○ Conduct thorough quality checks (QC) and rigorous follow-ups before campaigns go live to ensure zero configuration errors and a flawless user experience.
○ Set up and optimize company assets across in-app and base marketing platforms.
● Process, Data & Reporting Management: * Build, maintain, and own internal processes and trackers within the Expansion Commercial Team to streamline workflows.
○ Track and generate regular reports on the total volume of campaigns aired, ensuring clear visibility on operational output and campaign status.
○ Execute continuous process improvement initiatives to build sustainable operations and achieve cost savings.
○ Leverage data to monitor performance and provide actionable feedback to cross-functional teams (Content, Marketing, GIP).
● Stakeholder Collaboration: * Support the distribution of financial products by collaborating with external partners and internal functional stakeholders.
○ Communicate effectively across teams to align internal operations with external delivery commitments.
● Administrative & Support: * Manage operational tickets by either resolving issues directly or assigning them to the appropriate Sales/KAM for resolution within the committed SLA.
○ Execute ad-hoc operations-related projects and administrative tasks as directed by the Manager to support business growth.
Job Requirements
● Experience: At least 6 months of operations experience, preferably in E-commerce, Fintech, or related fields. (Fresh graduates with high potential and strong logical thinking are welcome).
● Technical Skills: * Advanced proficiency in Excel/Google Sheets is a must (e.g., VLOOKUP, Sumifs, Pivot Tables, Data Validation) for data handling and reporting.
○ Strong analytical, logical, and "number crunching" mindset.
○ Knowledge of programming languages such as SQL or Python is a strong plus.
● Soft Skills: * Meticulous attention to detail and high sense of responsibility – checking and double-checking is a habit.
○ Strong follow-up and time-management skills to handle multiple campaign deadlines before they go live.
○ Very good written and verbal communication skills to collaborate effectively with internal stakeholders.
○ Ability to learn quickly, be proactive, and work independently in a fast-paced environment.
Benefits:
• Salary: 8,100,000 Gross.
• 100% salary during probation period.
• Full-salary social insurance contribution from the first month.
• 24/7 accident insurance coverage.
• Training and professional skill development opportunities.
• Stable working environment with clear processes.
• Working time: Monday – Friday (9h -18h).
• Location: Mapletree Business Centre, 1060 Nguyen Van Linh Boulevard, Tan Hung Ward, HCMC.
