Chi tiết công việc Account Manager tại CÔNG TY TNHH CHEIL VIỆT NAM
JOB DESCRIPTION
Job Summary
Own client servicing and the production workflow for assigned regional headquarters and overseas-market requests. Manage tickets, production QC, change control, Digital Asset Management (DAM) processing and reporting support so each request moves from a complete brief to a correctly approved delivery.
Reports to: Social CoE Operations Lead
Responsibilities
Client Relationship Management
• Serve as the primary contact for offshore and regional clients. Understand their business priorities, brand requirements and production needs, and translate these into clear, actionable briefs.
• Build strong client relationships through regular updates, status reports and discussions of business priorities and strategic context with clients and regional teams. Keep production aligned with approved direction.
• Proactively address concerns, follow issues through to resolution and use client feedback to improve service processes and satisfaction.
Project and Production Management
• Manage end-to-end social production from brief intake to approved delivery. Confirm markets, products, deliverables, source assets, copy, specifications, deadlines and approval contacts before production starts.
• Own request tickets, status updates, dependencies, feedback and approval records. Work with traffic management to obtain feasible schedules and communicate commitments to clients.
Quality Control and Approval Management
• Own the production QC gate, checking brief compliance, brand consistency, visual/product accuracy, technical quality and production standards. Assign corrections and verify defects are resolved.
• Check the correct market, version, format, copy and approval status before release. Obtain specialist creative or language review where needed and retain documented client approvals.
Change Management and Asset Delivery
• Consolidate feedback and manage changes and revision records. Assess delivery implications with the production team and escalate scope or commercial impacts to the Operations Lead.
• Process approved assets through DAM, including required naming, metadata, versions and delivery records. Confirm the client receives the correct approved files.
Reporting and Team Development
• Support weekly and monthly reporting with reliable ticket, SLA, quality, change and delivery data. Explain blockers and follow up actions with relevant stakeholders.
• Supervise the Account Executive, delegate routine requests within agreed limits and review escalations. Maintain accountability for the QC gate and client commitments.
Qualifications
Required Experience and Capabilities
• Relevant advertising/creative agency or content-production experience, regional or multi-market delivery, high-volume social production, and consumer-electronics client experience.
• Indicative experience is 5-6 years in account service or creative-production management, including independent coordination of multiple clients or markets.
• Ability to manage high-volume ticket workflows, parallel approvals, dependencies, feedback and change control without losing version accuracy.
• Practical QC judgment for social assets, including brand/product consistency and static/video delivery specifications; ability to engage specialists for craft or language decisions.
• Working capability with DAM, project/ticketing tools, spreadsheets and reporting. Ability to learn internal platforms and maintain auditable records.
• Strong client communication, prioritization, issue resolution and supervision of executives. Present evidence of dependable delivery and reduced preventable rework.
• Client-facing fluency in English (speaking, listening, reading and writing).
Preferred Capabilities
• Experience coordinating creative-automation outputs, localization workflows or structured approval systems.
• Ability to improve brief templates, QC checklists and reporting practices using recurring production data.
Collaboration
• Reports to: Social CoE Operations Lead.
• Communicate directly with client regional headquarters, overseas client subsidiaries and Cheil account teams.
• Line-manage the Account Executive.
• Coordinate schedules and resources with the Creative Delivery Manager, creative decisions with CD/AD, and commercial matters with the Operations Lead.
WHAT WE OFFER
Competitive salary: negotiable, based on your experience and capabilities
Working hours: Monday to Friday, 8:30 AM – 6:00 PM
Full social insurance: social, health and unemployment insurance based on your full salary, in line with Vietnam Labor Law
Healthcare insurance: private health insurance package for employees
Annual leave: [15] days of paid annual leave per year, plus public holidays
Annual health check-up
Performance review: annual salary review and performance bonus [13th-month salary]
Learning & development: training programs and hands-on exposure to global brands within the Cheil Worldwide network
Work environment: a dynamic, creative international agency environment, with a modern office at Bitexco Financial Tower, District 1, HCMC
Company activities: team building, year-end party and other employee engagement activities
