Account Manager
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Chi tiết công việc Account Manager tại Hubster
As our Account Manager for the Hubster team, you’ll take the wheel in managing existing relationships with our enterprise merchant partners. With full responsibility over the preservation and expansion of our merchant partner base in the area, you’ll focus a majority of your time engaging with key merchant partners, understanding their concerns and experiences in the field, and resolving any related issues to prevent churn. With your sales and customer service capabilities, you’ll balance customer orientation with a results-driven approach that’ll foster a long-term, mutually beneficial relationship with our merchant partners, keeping them happy and excited about our products and services.
What You Will Do
- Engage with our key merchant partners, answer their inquiries, and resolve their issues to prevent churn
- Collect merchant partner feedback to improve customer experience
- Understand merchant partner needs and conduct up-selling for premium features
- Maintain and report on renewal and upselling results on a regular basis and suggest improvements
- Conduct meetings with the Sales team to help preventing merchant partners from churning
What You Will Need
- A Bachelor’s degree in Sales, Marketing, Communication, or a related field
- Excellent communication skills in order to answer merchant partner inquiries and to collaborate with partners and colleagues of all levels
- Excellent problem solving skills in order to effectively address and provide solutions to merchant partner issues
- Excellent verbal and written communication skills in English and Indonesian
- A self-motivated attitude in order to independently conduct meetings around your region
- An adaptable personality with the ability to thrive within a fast-paced environment and balance a heavy workload
Giới thiệu về công ty
Hubster empowers restaurants to succeed in online delivery. Increase sales, reduce costs and take control of all your delivery services.
- Consolidate your delivery partners and orders into a single tablet
- Access unified data and insights in one place
- Grow your business throughexpansion opportunities
