Account Manager

• Act as the point of contact for clients for digital & Social management matters.

• Communicating with clients to ensure that all of their needs are understood and addressed.

• Build strong, long-term client relationships, and maintain frequent contact.

• Hunt, assess and identify new opportunities for growth in current and prospective clients.

• Collaborating with various internal departments to ensure that they fulfill all customer requests

• Resolving complaints and keeping track of all processes that pertain to the client’s desires

• Acting as the client’s representative in a firm to ensure that their demands are met

with a focus on improving the customer experience.

• Analyze the effectiveness of digital & Social campaigns.

• Organize and coordinate operations in ways that ensure maximum productivity.

• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness.

• Leadership skills to delegate tasks and provide guidance to help employees deliver exceptional work to clients

• Problem-solving and critical thinking abilities to find creative solutions to complex issues clients may be facing

• Industry knowledge to implement and oversee compelling campaigns relevant to the industry and its audience

• Develop, execute, manage and on-going optimize business plan to grow MoM & YoY of team revenue.

• Collaborate with and steer external agencies as well as other service providers to

execute e-commerce strategy to achieve market share, profit and brand equity

targets

• Always work towards those goals.

• Set up a list of KPIs to track for each client.

• Keep abreast of new trends in digital & ecommerce technology