Account Executive

JOB DESCRIPTION

Job Summary

Support the Account Manager and independently coordinate routine production requests for assigned accounts or markets under AM supervision. Keep tickets, files, feedback and delivery records accurate, and escalate complexity or risk before it affects client commitments.

Reports to: Account Manager and Social CoE Operations Lead

Responsibilities

Brief Intake and Workflow Administration

• Check incoming briefs and source materials for completeness, identify missing information and obtain clarification through the agreed account channel.

• Create and maintain tickets, trackers, meeting notes, action lists and approval records. Keep request status and next steps current.

Routine Production Coordination

• Manage routine requests from intake through production follow-up, feedback, approval coordination and delivery, within schedules and authority agreed with the AM.

• Consolidate feedback clearly and record change requests, dependencies and revision status. Escalate conflicting instructions, defects, delays or work beyond agreed scope.

Quality Checks and Asset Processing

• Support QC by checking brief requirements, supplied copy, formats, file versions and correction closure. Present completed checks and unresolved issues to the AM for the production QC gate.

• Prepare or process Digital Asset Management (DAM) uploads, naming, metadata and delivery records under the AM's workflow. Confirm that released files match approved versions.

Reporting and Account Support

• Contribute accurate data and summaries for weekly/monthly reporting. Follow up actions and help resolve routine client queries.

• Develop ownership of assigned accounts/markets through AM coaching, while routing complex creative, schedule, scope and commercial decisions to the appropriate owner.

Qualifications

Required Experience and Capabilities

• Relevant advertising/creative agency or content-production experience, regional or multi-market delivery, high-volume social production, and consumer-electronics client experience.

• Indicative experience is 2-4 years in account coordination, project coordination or creative-production operations.

• Experience following social-content briefs through feedback, version control and delivery in a busy production setting.

• Strong attention to detail, organized records and reliable follow-through across multiple requests and stakeholders.

• Ability to use spreadsheets, project/ticketing tools and asset-management systems, and to learn internal DAM and internal automation-tool processes.

• Evidence of managing routine work independently, recognizing limits of authority and escalating risks with clear facts and proposed next steps.

• Client-facing fluency in English (speaking, listening, reading and writing).

Preferred Capabilities

• Experience supporting several markets or product categories and preparing regular production-status reports.

• Familiarity with creative specifications, structured QC checklists and localization review workflows.

Collaboration

• Reports to the Account Manager and Social CoE Operations Lead. Day-to-day production requests are coordinated under AM supervision.

• Work with creative staff and the Creative Delivery Manager on assigned requests, and communicate with designated client/market contacts within the AM's agreed delegation.

WHAT WE OFFER

Competitive salary: negotiable, based on your experience and capabilities

Working hours: Monday to Friday, 8:30 AM – 6:00 PM

Full social insurance: social, health and unemployment insurance based on your full salary, in line with Vietnam Labor Law

Healthcare insurance: private health insurance package for employees

Annual leave: [15] days of paid annual leave per year, plus public holidays

Annual health check-up

Performance review: annual salary review and performance bonus [13th-month salary]

Learning & development: training programs and hands-on exposure to global brands within the Cheil Worldwide network

Work environment: a dynamic, creative international agency environment, with a modern office at Bitexco Financial Tower, District 1, HCMC

Company activities: team building, year-end party and other employee engagement activities