Finance Operations Support

ROLE PURPOSE:

The purpose of this role is to ensure the Vietnam exams administrative and financial tasks are conduct within the team effectively and efficiently, and all the transactions, documents and reports meet the requirements of Finance Compliance Policy and timeline.

To support Vietnam Exams Business Processing Manager to deliver a variety of services for the exams financial process, including monitoring daily income recognition, monthly reconciliation, and ensure consistent, accurate and robust financial processes in line with service standard and policy.

MAIN OPPORTUNITIES/CHALLENGES FOR THIS ROLE:

• Many business processes in Vietnam remain manual as new automated systems are being developed. The Vietnam business processing team handles business processing in the meantime. This role will be key to ensuring delivery of our exams operations at country level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to.

DESCRIPTIONS:

1. Service Delivery

▪ Provide supports to the Share Service Center (TCS) in performing and completing daily income recognition, monthly reconciliation, and refunds.

▪ Provide supports to the Share Service Center (TCS) and Country Finance team in completing the financial tasks required for the financial month-end and year-end pre-closing and provides support as required for the financial year-end closing.

▪ Ensure the investigation and remediation for incomplete registration and payment for online, offline, and over the counter are done in a timely manner.

▪ Perform as the requester for Direct Invoice and one-time vendor, to ensure the data and documents submitted are correct, and ensure enquiries from both GSD and approval are resolved on the timely basis.

▪ Work with and provide support to procurement and operation teams by ensuring that procurement policy, process, and good practice are followed. Ensure robust evaluation in place and provide business case / sourcing summary for DA review and validation.

▪ Perform vendor creation and other procurement related tasks.

▪ Create sales order billing, and monitor the collection, and manage debt and write off process.

▪ Perform the tasks of issuing invoice/receipt and logging in e-registrations.

▪ Support on the implementation of audit recommendations in the area.

▪ Ensure integrity of exams finance process and integrity of customers booking and pay, and refund process in the area.

▪ Prepare income/expense accrual income deferral income bad debt provision and prepayment journals at each month end for FC review and approval.

▪ Implement any change practices related to Exam finance process and participate the transformation initiatives to improve the cost efficient of business.

▪ Check regularly to ensure SAP hygiene, include update of vendors and business partners amended details and deletion of inactive partners and vendors.

▪ Monitor Departmental Procurement Cards, the coding of claims and remediation of open and late PO are compliant.

▪ Work closely and effectively as part of the country, regional and global exams operation teams.

▪ Maintain processes and documentation in the area to ensure delivery and effectiveness of finance processes and procedures. Properly file all sourcing documents and complete of the contract register.

▪ Actively support equality and diversity and work to the British Council’s Equality, Diversity and Inclusion (EDI) policy at all times.

2. Customers & Stakeholders

▪ Respond to complex internal enquiries, working with stakeholders to establish the most appropriate solution available in the area.

▪ Resolve queries received from Share Service Centre, Finance, Customer Services, and Operations teams.

Risk & Compliance

▪ Maintain financial records in the area as per corporate policy and internal audit.

▪ Meet and ensure the compliance with finance policy in the area.

▪ Monitor and report.

3. Analysis & Reporting

▪ Extract relevant reports to support SSC (TCS) in performing income recognition and reconciliation process.

▪ Ensure standards and performance manage Exams finance process and tasks are followed.

▪ Uses standardised processes to ensure team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers

at all times.

4. Managing self & others

▪ Plans and prioritizes own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.

▪ Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time

standards.

REQUIREMENTS:

• The role mainly supports Exams finance and business processing activities, including reconciliation, income recognition, procurement administration, vendor management, debt monitoring, and compliance-related tasks.

• Experience: 1 - 2 year of experience in accounting or a related field.

• English: Basic to intermediate English is sufficient. The role mainly requires reading and drafting simple emails and working with internal systems.

BENEFITS:

• Salary: 15,000,000 Gross.

• Full-salary social insurance.

• Personal Accident Insurance

Working time: Monday – Friday (9h -18h).

Working arrangement: Hybrid. Employees may be requested to come to the office when required for onboarding, training, team meetings, or business needs, but most work will be performed remotely.

• Laptop: A personal laptop is required for this role.

• Preferred Start Date: 3 September 2026.

Location: 1F Viettel Building, 285 Cach Mang Thang Tam, District 10, HCMC.