Chi tiết công việc Supervisor, Game Attendance (Based in Cam Ranh) tại RH1
About the Role
About the project
We’re building a location-based immersive VR experience in Vietnam, where visitors wear a headset and walk through a physical space while seeing, hearing, and interacting with different virtual worlds. Designed as a new entertainment destination, the project aims to deliver memorable, story-driven experiences beyond traditional attractions. As an early-stage venture, it offers the opportunity to be part of the launch and growth journey from the beginning.
About the role
The Supervisor – Game Attendant is responsible for overseeing daily venue operations, ensuring excellent guest experiences, supervising frontline staff, maintaining operational standards, and supporting the smooth execution of all VR and guest-facing activities.
Key Responsibilities
Operations Supervision
- Supervise daily venue operations and guest flow.
- Ensure all opening, operational, and closing procedures are completed.
- Monitor venue readiness and operational standards.
- Coordinate staff assignments and responsibilities.
- Ensure all SOPs are followed consistently.
Guest Experience
- Deliver exceptional customer service.
- Welcome and assist guests throughout their journey.
- Handle guest inquiries and provide experience recommendations.
- Resolve guest concerns and complaints professionally.
- Ensure guests receive safety briefings and operational guidance.
VR Experience Operations
- Oversee VR session preparation and execution.
- Ensure headsets and equipment are functioning properly.
- Monitor gameplay and guest safety during experiences.
- Support troubleshooting and escalate technical issues when necessary.
Team Leadership
- Supervise Game Attendants and Casual Staff.
- Provide coaching and operational guidance.
- Support staff training and onboarding.
- Monitor staff performance and attendance.
- Conduct shift briefings and handovers.
Safety & Compliance
- Ensure safety procedures are followed at all times.
- Conduct operational and safety inspections.
- Respond to incidents and emergencies appropriately.
- Complete incident reports and operational documentation.
Inventory & Asset Control
- Monitor VR equipment, accessories, and consumables.
- Conduct daily equipment checks.
- Report damaged or missing assets.
- Assist with inventory counts and stock control.
Reporting
- Complete daily operational reports.
- Record incidents, maintenance issues, and guest feedback.
- Support management with operational reporting requirements.
Requirements
Essential
- Previous experience in customer service, hospitality, entertainment, gaming, attractions, or operations.
- Good communication and interpersonal skills.
- Fluent English communication skills.
- Tech-savvy with the ability to quickly learn and confidently operate digital systems, VR equipment, tablets, and related technologies.
- Able to work weekends, public holidays, and rotating shifts.
- Strong sense of responsibility and professionalism.
Preferred
- Previous supervisory experience.
- Experience working in resorts, attractions, gaming centers, arcades, or entertainment venues.
- Interest in VR, gaming, or immersive technology.
- Additional language skills are an advantage (Russian, Korean, Chinese, etc.).
Why Should You Apply
- Competitive remuneration package.
- Yearly Salary & Performance review.
- Paid Leaves 12 days/year plus Paid Sick Leave 3 days/year
- Birthday Leaves
- Annual Health-check
- Be part of a vibrant, high-energy sports & entertainment environment that promotes an active lifestyle and empowers your career growth.
- Opportunity to build and shape a new business model from the ground up.
- Excellent personal growth aligned with your professional development.
- Leverage AI-powered tools to enhance your daily work and productivity.
- Access to RH1’s entertainment areas with employee and family discounts.
