Community Moderator (Remote)

About us

Salvia is a Singapore-based tech startup that connects millions of users worldwide with expert advisors on topics like love, relationships, psychology, family, and careers. Specializing in Astrology, Horoscope, Spirituality, and Tarot, our advisors offer accurate, insightful guidance to users globally through our app, which allows instant chat or call consultations.

With a strong presence in markets such as the US, Latin America, Europe, German, Japan, Taiwan, and more, Salvia is a small, agile team dedicated to delivering high-quality service and growing our products with passion and adaptability.

The Job

Salvia Tarot is building a tarot and astrology social media presence and private community for overseas audiences. We are looking for a hands-on Social Media & Community Operations who can independently build our community from 0 to 1, coordinate social content, manage community engagement, support KOL collaborations, and set up basic reporting. At this stage, we focus on audience growth, community building, and repeatable operating routines.

Key Responsibilities

• Develop and execute Salvia Tarot's early-stage community launch plan, including platform selection, onboarding flow, community rules, content cadence, and engagement mechanisms.
• Set up and manage communities such as Facebook Group, Telegram and/or Discord, including daily maintenance, posting, engagement, and moderation.
• Work with social content teammates to design posts and prompts around tarot, astrology, relationships, and self-growth that can drive community participation.
• Manage anonymous questions, free engagement activities, weekly themes, and turn high-quality user questions into reusable content materials.
• Identify and contact suitable creators/KOLs and coordinate low-cost collaborations such as shoutouts, livestreams, and co-created content.
• Build a basic reporting dashboard and review weekly follower growth, community joins, anonymous questions, engagement, and KOL collaboration results.
• Create SOPs for community replies, privacy protection, content boundaries, and risk handling to avoid privacy leaks and inappropriate claims.

Requirements

• 2+ years of experience in social media operations, community operations, content operations, or creator/KOL collaboration. 0-1 project experience is preferred.
• Familiar with TikTok, Instagram, Facebook and overseas social platforms; understands community tools such as Facebook Group, Telegram, and Discord.
• Able to independently create a community operations plan, not just execute posting and replies.
• Able to write basic English social copy and communicate with overseas users and creators/KOLs.
• Data-aware and able to track and review content, community, and collaboration performance using spreadsheets.
• Interested in tarot, astrology, healing, self-growth, relationship topics, or wellness content, with awareness of privacy and content boundaries.
• Self-driven and able to propose plans, execute, review, and iterate in an early-stage environment with incomplete information.

What We Offer

• Opportunity to work in a creative, international spiritual-tech startup
• Full salary probation, Full SMUI, another allowance
• Working Location: Cobi Tower II, No. 2-4, Street No. 8, Tan Phu Ward, District 7, Ho Chi Minh City, Vietnam (This position is remote for candidates based in Ha Noi or other provinces outside of Ho Chi Minh City)
• Working hour: From Monday to Friday: 8:30 am – 5:30 pm