Chi tiết công việc Sale Coach/Sale Lead tại iTechwx Limited Company
YOU WILL:
• Be responsible for the daily management, work allocation and performance evaluation of the pre-sales support team to ensure its efficient operation.
• Guide and supervise team members in performing pre-sales support tasks, including customer consultation, sales opportunity discovery, product recommendation and assistance with online purchase.
• Assist in formulating and optimizing pre-sales support processes and service standards to enhance customer satisfaction and sales conversion rates.
• Regularly organize team training to improve members' capabilities in product knowledge, communication skills and service awareness.
• Closely collaborate with sales, technical and other departments to facilitate the smooth conversion of customer sales inquiries and subsequent follow-ups.
• Monitor teamwork data, conduct analysis and reporting, and propose improvement suggestions for implementation.
• Maintain team morale in high-pressure environments and motivate members to achieve both individual and team performance goals.
OUR IDEAL CANDIDATES:
• Fluent in English or Chinese, with good written and oral communication skills.
• Have at least 1 year of management experience in customer service or sales support teams.
• Be highly sensitive to data, capable of identifying problems through data analysis and proposing effective improvement measures.
• Possess outstanding communication and coordination skills, team leadership abilities, and cross-departmental collaboration capabilities.
• Be able to handle pressure well, remain calm in a fast-paced environment, and drive the team to operate efficiently.
• Have a good understanding of the Chinese market and culture; those with working experience in multinational technology companies are preferred.
WHY US?
• Salary at 100% during the probationary period.
• 90% contribution of the gross salary to social insurance.
• An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + food allowance.
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Full working equipment will be provided.
• Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
• Activities: Birthday party, Employee engagement activities.
OTHERS:
- Working location: 8th Floor, Lancaster Luminaire Building, 1152 Lang Street, Lang Ward, Hanoi City, Vietnam
