Chi tiết công việc Account Manager tại Rice Content & Media Co. Ltd.
About the role
RICE Content & Media Group looking for an Account Manager to own relationships with our commercial clients across branded content, TVC, and integrated campaign work. You are the bridge between the client's marketing objectives and RICE's creative and production teams - keeping clients confident, projects profitable, and briefs sharp before they reach production. Unlike network agency account roles, you'll work directly alongside the people making the work: producers, editors, and channel teams under one roof.
Key responsibilities
1. Client management
- Serve as the primary day-to-day contact for assigned commercial clients
- Build long-term relationships that lead to repeat business and expanded scopes
- Manage client expectations on timelines, budgets, and creative direction
- Lead status meetings, presentations, and campaign reviews
- Measured by: client retention rate, repeat business ratio, client satisfaction feedback
2. IMC campaign planning
- Translate client marketing objectives into clear creative and production briefs
- Contribute to integrated campaign proposals spanning video content, social, channel distribution, and paid media coordination
- Work with the Head of Content and Digital team to ensure campaign ideas are creatively strong and executable
- Measured by: brief quality (revision rounds needed before production), proposal win rate
3. Production coordination & creative judgment
- Represent the client throughout production, from pre-production alignment through final delivery
- Work with Senior Producers on scope, schedule, and budget
- Consolidate, prioritize, and interpret client feedback - giving constructive, actionable direction to creative and post teams, not just relaying comments
- Exercise sound creative judgment: able to assess whether work meets both the brief and RICE's quality standards before it reaches the client
- Own final delivery sign-off with the client, following RICE's delivery standards
- Measured by: on-time delivery rate, number of client-side revision rounds post-delivery
4. Commercial ownership
- Manage each account professionally and profitably
- Prepare quotations and scopes of work with the finance team
- Track project profitability and flag scope creep early
- Identify upsell opportunities within existing accounts (additional deliverables, channel placements, content retainers)
- Measured by: account profitability vs. quote, first-pass invoice acceptance rate, incremental revenue from existing accounts
Requirements
- 3–5 years in account management at a creative/production agency or media company (5+ for Senior level)
- Hands-on experience running IMC campaigns across TVC, digital video, social, and activation
- Solid grasp of video production workflows - costs, post timelines, realistic schedules
- Demonstrated ability to brief and give constructive feedback to creative teams
- Strong presentation and negotiation skills in Vietnamese and English
- Able to manage multiple clients and deadlines simultaneously
Nice to have
- Existing client relationships in FMCG, F&B, or lifestyle categories
- Experience with YouTube/social channel content, not just one-off campaigns
- Familiarity with sponsorship and branded content commercial models
