Chi tiết công việc Customer Support & Operations Assistant tại Trade Intelligence., LLC
ABOUT US
Trade Intelligence Global (TIG) is a Singapore-based technology company pioneering international trade solutions. We currently partner with more than 5,000 businesses and leading corporations, including Fortune 500 and VNR500 companies, helping enterprises digitalize their import-export processes and gain fast, accurate access to global trade market intelligence.
OVERVIEW
Trade Intelligence Global is looking for 01 Customer Support & Operations Assistant who is interested in international trade and eager to grow in a technology-driven environment. The role will serve as a key point of contact for B2B customers, collaborate with the Tech Team to resolve issues and improve customer experience, while also supporting internal operations and administrative activities.
1. JOB DESCRIPTION
Customer Support (70%)
- Develop and maintain Customer Support SOPs and workflows.
- Handle customer inquiries and coordinate issue resolution.
- Act as the liaison between customers and the Tech Team in China to resolve technical issues and follow up on solutions.
- Collect customer feedback and identify recurring issues for improvement.
- Prepare monthly Customer Support reports and track key performance indicators.
Purchasing & Operations (30%)
- Manage purchasing for office supplies, working tools, and software subscriptions (e.g. LinkedIn Premium).
- Coordinate customer gifts and company gifts.
- Support the planning and operation of company events and internal activities.
- Work with suppliers, compare quotations, and ensure cost-effective purchasing.
2. REQUIREMENTS
- Age: Born between 1998 and 2001 or later.
- Fluent in English; proficiency in Chinese equivalent to HSK 5 or above is a plus.
- Bachelor’s degree in Economics, Business, International Trade, or a related field.
- Experience in B2B Customer Service/Customer Support.
- Experience or knowledge in Import–Export, Logistics, or International Trade is a plus.
- Strong communication, problem-solving, coordination, and follow-up skills.
- Proactive, detail-oriented, responsible, and able to work independently.
3. BENEFITS
- Competitive salary: range 15-17M, 100% salary during probation, performance bonuses, loyalty rewards, and additional benefits.
- Clear career development roadmap with opportunities for advancement.
- Professional and collaborative working environment with the opportunity to work with Singapore HQ in a multinational SaaS company.
- Full provision of working tools and equipment.
- Full participation in social insurance and health insurance in accordance with Vietnamese labor laws.
WORK LOCATION: 15th Floor, TTC Tower, No. 19 Duy Tan Street, Cau Giay Ward, Hanoi.
WORKING HOURS: 08:30 AM – 05:30 PM, Monday to Friday (off Saturday & Sunday)
