Chi tiết công việc Product Operations (E-Commerce/Omnichannel) tại Ecombest LLC
1. Duties and Responsibilities:
1. System Operations & Monitoring
- Operate and monitor E-commerce and Omnichannel systems (Website, App, CRM, Contact Center, Marketplace integrations).
- Track system performance, proactively detect and resolve issues to ensure SLA compliance.
- Analyze system logs, user flows, and operational data to identify issues and risks.
2. Product Operations & Optimization
- Translate business needs and operational issues into product requirements.
- Work closely with Product/Tech teams to improve system features and user experience.
- Identify bottlenecks in order flow, customer journey, and system processes; propose solutions.
3. Cross-functional Coordination
- Act as a bridge between Business (E-commerce, CS, Marketing) and Product/Tech teams.
- Collaborate with stakeholders to ensure alignment in system improvements and operations.
- Support internal teams in resolving system-related issues.
4. Projects & System Integration
- Participate in system integration projects (OMS, CRM, payment, logistics, APIs).
- Support UAT testing, rollout, and post-launch monitoring.
- Track project timelines and ensure on-time delivery.
5. Data Analysis & Continuous Improvement
- Analyze operational data (orders, system performance, customer behavior).
- Build reports and dashboards to support decision-making.
- Continuously optimize workflows to improve efficiency and customer experience.
2. Requirements:
- 1–3 years of experience in Product Operations / System Operations / E-commerce Operations.
- Bachelor’s degree in Information Systems, Business, E-commerce, or related fields.
- Strong understanding of E-commerce operations and system flows (OMS, CRM, order lifecycle).
- Experience working with cross-functional teams (Business, Product, Tech).
- Strong analytical thinking and problem-solving skills.
- Experience in system integration, UAT, or working with vendors is a plus.
- Familiar with data tools (Excel, Power BI, Google Analytics; SQL is a plus).
- Good English reading skills.
3. Compensation & Benefits:
1. Income & Compensation:
- Salary: Up to 20M gross depending on ability and experience.
- Performance Review: Salary evaluation and review 1 time per year.
- 13th-Month Salary.
2. Working Environment:
- Modern Workspace: Clean, modern, and fully-equipped office with communal areas including a gaming room, pantry, etc.
- Growth Opportunities: Highly active in the booming e-commerce industry; youthful, dynamic environment with dedicated mentorship and support. Great long-term career growth and commitment opportunities.
3. Other Benefits:
- Health Care: Annual comprehensive health check-ups.
- Gifts & Celebrations: Gifts for Lunar New Year, Mid-Autumn Festival, Vietnamese Women's Day (Oct 20), International Women's Day (Mar 8), Christmas, birthdays, weddings, etc., along with various engagement activities throughout the year.
- Perks: Parking allowance and daily tea break (coffee, tea, milk, snacks, sweets, etc.).
- Insurance: Full participation in Social Insurance, Health Insurance, and Unemployment Insurance as per labor laws.
- Leave Policy: Public holidays and paid annual leave (12 days/year) according to regulations.
- Activities: Annual domestic or international team-building activities and company trips (depending on business performance and public health situations).
- Training: Comprehensive and structured onboarding training program.
