Exams Business Processing Officer [Hybrid]

Main accountabilities:

Service Delivery

• Provide supports to the Share Service Center (TCS) in performing and completing daily income recognition, monthly reconciliation, and refunds.
• Provide supports to the Share Service Center (TCS) and Country Finance team in completing the financial tasks required for the financial month-end and year-end pre-closing and provides support as required for the financial year-end closing.
• Ensure the investigation and remediation for incomplete registration and payment for online, offline, and over the counter are done in a timely manner.
• Perform as the requester for Direct Invoice and one-time vendor, to ensure the data and documents submitted are correct, and ensure enquiries from both GSD and approval are resolved on the timely basis.
• Work with and provide support to procurement and operation teams by ensuring that procurement policy, process, and good practice are followed. Ensure robust evaluation in place and provide business case / sourcing summary for DA review and validation.
• Perform vendor creation and other procurement related tasks.
• Create sales order billing, and monitor the collection, and manage debt and write off process.
• Perform the tasks of issuing invoice/receipt and logging in e-registrations.
• Support on the implementation of audit recommendations in the area.
• Ensure integrity of exams finance process and integrity of customers booking and pay, and refund process in the area.
• Prepare income/expense accrual income deferral income bad debt provision and prepayment journals at each month end for FC review and approval.
• Implement any change practices related to Exam finance process and participate the transformation initiatives to improve the cost efficient of business.
• Check regularly to ensure SAP hygiene, include update of vendors and business partners amended details and deletion of inactive partners and vendors.
• Monitor Departmental Procurement Cards, the coding of claims and remediation of open and late PO are compliant.
• Work closely and effectively as part of the country, regional and global exams operation teams.
• Maintain processes and documentation in the area to ensure delivery and effectiveness of finance processes and procedures. Properly file all sourcing documents and complete of the contract register.
• Actively support equality and diversity and work to the British Council’s Equality, Diversity and Inclusion (EDI) policy at all times.

Customers & Stakeholders

• Respond to complex internal enquiries, working with stakeholders to establish the most appropriate solution available in the area.
• Resolve queries received from Share Service Centre, Finance, Customer Services, and Operations teams.

Risk & Compliance

• Maintain financial records in the area as per corporate policy and internal audit.
• Meet and ensure the compliance with finance policy in the area.
• Monitor and report.

Analysis & Reporting

• Extract relevant reports to support SSC (TCS) in performing income recognition and reconciliation process
• Ensure standards and performance manage Exams finance process and tasks are followed.
• Uses standardised processes to ensure team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

Managing self & others

• Plans and prioritizes own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
• Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.

Role specific knowledge and experience:

• Experience working in a relevant field.
• Experience working in a busy operational environment delivering high levels of service.
• Experience working in a compliant and regulated environment.
• Good communication skills.
• Experience working in Exams is desirable.
• Working in a challenging environment operating against very tight deadlines is desirable.

Role Specific Skills and Qualifications:

• Track record of working in a tightly controlled process driven environment.

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

Office address: 1F, Viettel Building, 285 Cach Mang Thang Tam, District 10, Ho Chi Minh City

Working arrangement: Hybrid. Employees may be requested to come to the office when required for onboarding, training, team meetings, or business needs, but most work will be performed remotely.