Chi tiết công việc Sales Operations Executive tại District Eight
Key Responsibilities
Customer & Sales Support
• Serve as the primary operational contact for customers within the assigned region.
• Respond promptly to enquiries regarding products, pricing, lead times, stock availability, and order status.
• Prepare quotations, product information, and commercial documentation.
• Coordinate sample requests and follow up on customer requirements.
• Deliver a professional and responsive customer experience throughout the order lifecycle.
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Sales Order Management
• Process sales orders accurately and maintain up-to-date customer records.
• Review purchase orders and coordinate any required revisions with customers.
• Monitor order progress from confirmation through shipment.
• Ensure documentation is complete, accurate, and aligned with internal processes.
• Support the ongoing development of more efficient order management workflows.
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Inventory & Order Fulfillment
• Monitor inventory availability for the assigned region.
• Coordinate stock allocation and replenishment with internal teams.
• Work closely with Merchandising, Warehouse, and Logistics to ensure timely order fulfillment.
• Track production schedules and shipment milestones against customer commitments.
• Communicate delays, shortages, or shipment updates proactively.
• Monitor backorders and support timely resolution.
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Cross-Functional Coordination
• Coordinate daily with Merchandising, Logistics, Finance, Marketing, and Product Development to ensure smooth order execution.
• Escalate operational risks or customer issues when appropriate.
• Ensure customer requirements are communicated clearly across internal teams.
• Identify opportunities to improve communication and operational efficiency across departments.
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Process Improvement & Operations Development
• Contribute to building and refining sales operations processes as the business grows.
• Help document workflows, operational guidelines, and best practices.
• Identify recurring issues and recommend practical improvements.
• Support future implementation of business systems and digital tools as operational needs evolve.
• Embrace new ways of working and contribute ideas that improve efficiency, accuracy, and customer experience.
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Reporting & Administration
• Maintain accurate customer, order, and inventory data.
• Update operational reports and dashboards.
• Monitor open orders, shipment status, and inventory availability.
• Support weekly and monthly sales reporting.
• Ensure high standards of data accuracy across operational records.
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Requirements
Required
• 2+ years of experience in Sales Operations, Sales Administration, Order Management, Customer Service, or B2B Sales Support.
• Strong organisational skills with excellent attention to detail.
• Business-level English, both written and spoken.
• Advanced Microsoft Excel skills, including Pivot Tables, lookup functions, and data management.
• Comfortable learning new systems and digital tools.
• Able to manage multiple priorities while working across international teams.
Preferred
• Experience in furniture, manufacturing, export, or premium consumer products.
• Familiarity with inventory management, international shipping processes, or Incoterms.
• Experience supporting distributors, retailers, or dealer networks.
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Upskilling Opportunities
Depending on business priorities, you will have opportunities to:
• Help shape District Eight's sales operations as the business continues to scale.
• Participate in the development and implementation of future CRM and ERP systems.
• Build expertise in commercial reporting, inventory planning, and international trade operations.
• Develop knowledge of furniture markets.
• Contribute to establishing operational standards and best practices across international regions.
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Mindset
• Hands-on. Takes initiative and is comfortable getting directly involved in day-to-day operations.
• Builder's mindset. Enjoys creating structure, improving processes, and helping build scalable ways of working.
• Proactive. Identifies issues early and looks for practical solutions before they become problems.
• Ownership-oriented. Takes responsibility for delivering reliable operational support and following through on commitments.
• Detail-oriented. Maintains a high standard of accuracy across orders, documentation, and operational data.
• Collaborative. Works effectively across teams to achieve shared outcomes.
• Adaptable. Thrives in a growing business where priorities and processes continue to evolve.
Location: 19/45 Tran Dinh Xu, Cau Ong Lanh Ward, HCMC
