Product Operations Executive | Product Coordinator

Employment type: Full-time

Working Location: Ho Chi Minh City

Report to: Product Owner

ABOUT THE JOB

We are looking for a Product Operations Executive / Product Coordinator to work closely with the Product Owner in managing and coordinating the product/game development process. This role serves as a key bridge between the Product, Development, QC, and Design teams, ensuring that all tasks are well-organized, closely tracked, and delivered on schedule while following established processes. You will support the Product Owner by handling day-to-day operational tasks, helping reduce their workload, while also ensuring the team clearly understands product requirements and collaborates effectively throughout the development lifecycle. If you are proactive, highly organized, capable of managing multiple tasks simultaneously, and enjoy communicating with cross-functional teams to keep projects moving forward, this is an excellent opportunity for you.

1. Project Coordination & Progress Tracking:

• Manage and track Jira boards across multiple teams, including Frontend, Backend, QC, Design, and others.
• Create, update, and maintain tasks based on the Product Owner's requirements.
• Monitor the progress of ongoing tasks, proactively follow up with teams to ensure deadlines and release milestones are met.
• Keep Jira up to date with accurate and timely task statuses.

2. Product Operations Support:

• Assist the Product Owner with day-to-day product operations.
• Configure and maintain administrative tools (Admin Tools) according to provided guidelines.
• Track product releases, compile, and maintain Release Notes.
• Coordinate with cross-functional teams to ensure all deliverables are ready before each release.
• Support post-release product validation to ensure successful deployment.

3. Requirement Communication & Coordination:

• Develop a strong understanding of the products/games under operation.
• Quickly understand requirements from the Product Owner and communicate them clearly to Developers and QC when the Product Owner is unavailable.
• Ensure all stakeholders have a clear understanding of product requirements, minimizing
• miscommunication throughout the development process.
• Participate in requirement analysis and clarification when needed

KEY SELECTION CRITERIA

1. Technical Qualifications:

• Proven experience as a Project Coordinator, Product Coordinator, Project Manager, or in a similar role within the software or gaming industry.
• Strong hands-on experience with Jira and managing workflows across multiple cross-functional teams.
• Solid understanding of the software or game development lifecycle.
• Experience participating in production releases and a good understanding of release management processes.
• Quick learner with the ability to rapidly understand new products, workflows, and business processes.
• Nice to have:
• Experience working as a Business Analyst (BA)
• Experience writing Requirement Documents (BRD/PRD) or other business analysis documentation.

2. Soft Skills:

• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proactive in tracking progress and following up on deliverables to ensure deadlines are met.
• Excellent communication and coordination skills across cross-functional teams.
• Ability to identify the right stakeholders, ask the right questions, and follow through until tasks are completed.
• Strong communication skills with the ability to clearly explain product requirements to different audiences.
• Capable of working independently with minimal supervision.
• Able to perform well under pressure, especially during product development cycles and release periods.

3. You’ll Be a Great Fit If You...

• Takes ownership and follows tasks through to completion.
• Is proactive and identifies what needs to be done without waiting for instructions.
• Enjoys learning new things and is open to taking on new responsibilities.
• Has a can-do attitude and is always willing to support the team when needed.
• Is detail-oriented while effectively managing multiple priorities.
• Adapts quickly to a fast-changing working environment.
• Is persistent in following up on tasks and ensuring progress.
• Is confident in reminding stakeholders and driving execution while maintaining professionalism, respect, and positive collaboration.
• Aspires to become a trusted partner to the Product Owner in driving product operations and delivery.
• Enjoy collaborating with multiple teams and keeping projects running smoothly.
• Take satisfaction in seeing successful product releases delivered on schedule through your
• coordination.
• Love organizing work, managing processes, and ensuring everything stays transparent and up to date.
• Are proactive, quick to grasp new ideas, and able to accurately translate the Product Owner's vision into actionable tasks for cross-functional teams.

WORKING AT RELICCELL, YOU WILL ENJOY

• Salary & Bonus: Annual base salary review based on performance. Attractive 13th-month salary and year-end performance bonus, depending on company results and individual achievements.
• Allowances: Lunch, parking, phone, and business trip allowances. Monthly Happy Hours, plus free snacks and drinks at the office.
• Collective Benefits: Monthly Happy Hours, annual company trip, holiday gifts and bonuses, and support for special personal events (childbirth, wedding, hospitalization, bereavement).
• Healthcare: Extended healthcare insurance in addition to 100% salary coverage under mandatory social insurance.