Chi tiết công việc Customer Support (Japanese N1/N2) tại iTechWX
LOCATION
6th / M Floor, Vista Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., Ho Chi Minh City
No remote
RESPONSIBILITIES
- Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
REQUIREMENTS
- Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
- Can understand English technical document, and have basic English conversation skills
- Open for Freshers (able to work Fulltime)
- Customer service mindset
- Interested in the IT field
WORKING TIME: 7:00 AM – 4:00 PM, Mon-Fri
- Includes holiday and Tet shifts as assigned, allowances provided per labor law
- Any shift or schedule changes will be notified by the department head
BENEFITS
- Up to 30M
- Salary at 100% during the probationary period
- 90% contribution of the gross salary to social insurance
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Training will be offered
- Full working equipment will be provided Annual Health Checkup
- Activities: Birthday party, Employee engagement activities
