ABOUT THE JOB:

❖ Job Description: The successful candidate will primarily utilize the CRM platform to manage and drive customer service activities, as follows:

1. Client Support & Banking Coordination:

● Consult and respond to customer inquiries via email and other digital communication channels.

● Act as an intermediary between clients and banks, facilitating communication and ensuring smooth application processes.

● Collect and submit client documents to banks for application processing.

● Track application status and follow up with banks to ensure timely updates.

● Document all submitted materials and application results for internal tracking and reporting.

2. Issue Resolution:

● Resolve issues arising from customers, forwarders, and third parties related to order or application processing.

● Provide timely updates and support to customers throughout the process.

3. Needs Analysis:

● Conduct detailed needs assessments to recommend appropriate services tailored to each client’s specific requirements.

4. Collaboration:

● Coordinate with internal teams and relevant departments to ensure efficient processing and service delivery.

❖ Job Qualifications:

● Graduating from university with a major in business administration, economics, commerce, and finance;

● Minimum 1 year of experience in professional firms or banking-related roles, preferably within international working environments.

● Good organization & coordinating skills. Good command of spoken & written English;

● Strong analytical and problem-solving skills;

● Ability to work independently, proactively, good improvisation;

● Proficient in using MS Office (MS Excel and MS Word, specifically).

● Having experience using CRM software is a plus.

❖ Benefits:

● A competitive salary with a fixed 13th-month salary and a variety of allowances.

● Professional training support during the probation period.

● Support technical training and guide to use the CRM software.

● Project-based bonus depending on business situation and revenue (if any).

● Additional 10% salary bonus on national holidays (April 30, September 2, and January 1,..).

● Health insurance & Social insurance.

❖ Working Location: 549A Huynh Tan Phat, Tan Thuan Ward, Ho Chi Minh City.

❖ Working Hours: Regular hours (8h - 12h00 / 13h00 - 17h00).