Account Team Lead

I. Company Description

HEDIMA - Agency by METAMED provides marketing services to businesses in the healthcare sector: pharmaceutical companies, medical device companies, hospitals, and health brands. HEDIMA's difference lies in two words:

Insight – HEDIMA understands the healthcare industry from the inside through its medical and creative teams, combined with METAMED's digital health platform, which has millions of users and thousands of doctors.

Impact – HEDIMA doesn't stop at creating beautiful content; it transforms a deep understanding of people and medicine into creative communication – not just providing information, but truly inspiring behavioral change.

From IMC campaigns, medical content & marketing tools, activation, and performance optimization – HEDIMA takes healthcare messages further along the target audience's conversion journey.

II. Job Overview

Account Leader at HEDIMA is responsible for:

• Leading a team of Account Specialists to develop long-term relationships with clients;

• Liaising between clients & internal teams to ensure successful delivery of HEDIMA solutions according to client needs;

• Achieving assigned business targets.

1. Duties and Responsibilities:

Project Management:

• Receive client briefs, clarify their needs & consult clients on HEDIMA's services and solutions;

• Monitor the project team in developing & executing projects;

• Negotiate with clients/suppliers to achieve the highest profit at the lowest cost;

• Manage risks & solve problems that occur during project execution.

People Management:

• Build a strong Account team and manage/coach team members;

• Collaborate with internal teams to ensure they fulfill all client requirements.

Client Relationship:

• Build strong client relationships to maintain current business & acquire new clients;

• Monitor all project activities and resolve complaints to ensure maximum customer satisfaction;

• Focus on improving the client experience.

Process Management:

• Work with the accountant/admin to track contract payment progress, monitor cash flow & liabilities.

• Manage the progress and efficiency of client services to achieve business targets & report to the BOD as required.

2. Requirements:

• At least 3–4 years of experience in Sales/ Marketing/ Account roles at pharmaceutical/ media/ advertising companies;

• At least 1 year of experience in people management;

• Excellent communication/presentation/negotiation skills in English & Vietnamese;

• Expertise in marketing & digital marketing;

• Project management & interpersonal skills;

• Client service mindset;

• Medical background (Doctor/Pharmacist) is an advantage.

3. Salary and Benefits:

• Professional and dynamic working environment;

• Monthly salary and 13th–month salary;

• Annual bonus based on set KPIs (up to 4 months' salary);

• Private health insurance;

• Award for best performance;

• Annual trip & team building;

• 12 days of leave and public holidays per state regulations.

III. Other:

• Location: An Cu Duc Phu Building – 3/1 Thanh Thai Street, Dien Hong Ward, HCMC.

• Working time: Monday to Friday | 08:30 – 17:30 (1–hour lunch break).