Chi tiết công việc PROJECT MANAGER (DOMAIN BANKING) tại SotaTek
We are looking for a Product Owner/Project Manager to lead banking transformation initiatives focused on cost optimization, document-processing automation, and Close of Business improvement.
The role will work closely with Retail Banking, Finance, Operations, KYC, Data, AI, and Technology teams to define requirements, manage delivery, and ensure measurable business outcomes.
Key Responsibilities:
- Gather and analyze business requirements.
- Define product scope, roadmap, backlog, user stories, and acceptance criteria.
- Coordinate with business, technology, data, AI, and operations teams.
- Manage project scope, timeline, risks, dependencies, UAT, and production rollout.
- Monitor business outcomes and operational KPIs.
Key Projects:
1. Cost-to-Serve Ontology & Decomposition:
CIR is currently measured at bank level, with limited visibility into the cost of serving individual customers or segments.
Scope:
- Build an ontology linking customers, products, channels, activities, and costs.
- Develop a model to allocate operating expenses to customers and segments.
- Embed Cost-to-Serve views into Retail Banking and Financial Management workflows.
Outcome:
- Enable targeted cost optimization.
- Measure savings by customer segment.
- Improve customer and segment profitability visibility.
2. Intelligent Document Processing:
Onboarding, KYC refresh, and back-office documents are currently processed manually, resulting in slow turnaround, errors, and high operating costs.
Scope:
- Define document types, extracted entities, and validation rules.
- Apply OCR, Intelligent Document Processing, and LLM-based extraction.
- Design touchless processing with an exception queue for failed or low-confidence cases.
Outcome:
- Increase Straight-Through Processing rate.
- Reduce manual effort and processing errors.
- Lower cost per processed document or case.
3. Close of Business Automation
The current Close of Business process takes approximately six hours and covers daily banking transactions, savings, deposits, accounting, and reconciliation with NAPAS, Visa, and other payment systems.
Scope:
- Review and optimize the end-to-end Close of Business process.
- Automate transaction closing, reconciliation, accounting, and exception handling.
- Improve batch scheduling, monitoring, alerts, and dependency management.
Outcome:
- Reduce Close of Business processing time from six hours to three or four hours.
- Reduce manual intervention.
- Improve processing stability and operational control.
Job Requirements:
- Experience as a Product Owner, Project Manager, or Business Analyst in banking or financial services.
- Strong understanding of banking operations, including Retail Banking, KYC, back-office operations, payments, accounting, or core banking.
- Experience in requirement analysis, process design, backlog management, UAT, and system implementation.
- Strong stakeholder and project management skills.
- Experience with Cost-to-Serve, OCR, IDP, AI/LLM, or Close of Business processes is an advantage.
COMPENSATION & BENEFITS:
🎯Flexible working regime and health care:
- Flexible timekeeping (from 8:00 - 9:00 to 17:30 - 18:30)
- Minimum 14 paid leaves per annum for all employees after probation
- 01-day remote work per month
- A flexitime allowance of 90-180 minutes per month for employees
- 01 hour paid leave per day for women having children under 12 months
- Social insurance, health insurance, unemployment insurance and MIC care insurance
🎯Transparent and fair benefits:
- Saturday & Sunday OFF, Overtime pay is 150%, 200%, 300% as per labor law;
- Work performance review 2 times/ year (in April and October)
- 13th-month salary
- Bonus Policy: Public holidays (2/9, 30/4, 1/5, 1/1,...); Personal Performances; Excellent Team; Performance bonus in Token of the project;..
- Men’s Day, Women’s Day, Children’s Day, Mid-Autumn Festival and other benefits under the provisions of the company
🎯Dynamic environment and open culture:
- Year-end party, sports day, yearly company trip and quarterly team building,...with a generous budget
- Socialize with colleagues through monthly Happy Hour
- Monthly allowance when joining clubs: Soccer, Swimming, Yoga, Music,...
- Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks,...
- Flat, open and sharing culture with friendly management team; outsourcing company with product mindset
🎯Strong learning culture:
- Free training courses for technical and soft skills (presentation skills, communication skills, foreign language courses,...)
- Account to log in to our online learning system, which contains thousands of valuable lectures (LMS)
- Participate in workshops, seminars, tech talk,... with sharing from experts inside and outside the company
- Working opportunities with technical gurus who built and operated world-class applications with millions of users.
