Chi tiết công việc TECHNICAL SALES SUPPORT EXECUTIVE tại Panasonic Việt Nam
Panasonic is one of the world’s leading manufacturers of electronic and electrical products, with products and solutions distributed globally across a wide range of industries.
Panasonic Electric Works Vietnam Co., Ltd. (formerly known as Panasonic Life Solutions Vietnam) was established in January 2013 as a 100% foreign-owned company and a member of the Panasonic Group in Vietnam. The company specializes in the manufacturing and distribution of wiring devices, circuit breakers, pumps, fans, indoor air quality (IAQ) equipment, lighting products, home electrical equipment, and B2B solutions.
With advanced technologies and a strong understanding of housing and electrical solutions, Panasonic Electric Works Vietnam aims to provide comprehensive solutions for homes, buildings, factories, and offices.
To support our business development in Vietnam, we are now looking for a potential candidate for the position of Technical Sales Support Executive, with the following job scopes and requirements:
RESPONSIBILITIES
1. Technical Training
- Support preparation & organization of technical training activities for distributors, dealers, electricians, partners & internal members.
- Conduct product introduction & basic technical sharing sessions.
- Support marketing team in electrician & student engagement activities, technical workshops & community content regarding ECM products.
2. Technical Support & Consultation
- Support S&M team in handling technical inquiries from customers & partners.
- Provide basic technical consultation related to product applications, installation & troubleshooting.
- Support onsite checking & field support activities when necessary.
- Coordinate with factory & related teams for technical clarification when required.
3. Product Application & Documentation
- Study & update technical knowledge for existing & future product categories including:
*Wiring Devices
*IoT products/ Smart Home solutions/ MCCB / ACB / Switchgear products
- Support preparation of technical documents, application references & product information database.
- Assist preparation activities before new product launching including technical materials & application study.
4. Warranty
- Receive, record & follow up product issues, technical complaints & warranty-related cases from customers and partners.
- Coordinate with factories and related departments to investigate issues and provide proper corrective actions or warranty solutions.
- Provide warranty results, technical feedback and after-sales support to ensure customer satisfaction and service quality.
5. Anti-Counterfeit Activities Operation
- Support & coordinate with distributors in investigation & anti-counterfeit activities related to fake products in the market.
- Verify & collect information related to counterfeit products for coordination with internal departments & related investigation activities.
- Monitoring & reporting of counterfeit product cases when required.
Report to: Direct Manager
REQUIREMENTS
- Degree in Electrical/Electronics, Automation, or related field.
- Fresh graduates or up to 1–2 years’ experience; relevant internship/project is a plus.
- Basic knowledge of electrical systems; willing to learn.
- Good communication, teamwork, and problem-solving skills.
- MS Office & English proficiency (communication - writing); AutoCAD is a plus.
- Positive attitude; interested in smart home/electrical solutions; open to onsite sup
BENEFITS
- 100% of salary in probation time.
- 13th salary, performance bonus.
- 24/24 insurance package, annual health check-up.
- Allowance: lunch - petrol – attendance, with Company working devices.
- Company tour, Year End Party, internal activities / training courses, …
HOW TO APPLY
Interested candidates are kindly invited to send your applicant (in English) (Please ATTACH your application set).
DEALINE for application: As soon as possible
Your Applications will be treated on "First come, first serve" basis. Only short-listed candidates will be notified
