User Support (Cross-functional Project) – French Speaking
Job Requirements
Job benefits
Flexible work hours
Have the flexibility to get work done on your time and in a way that accommodates your lifestyle
Remote work options
Flexible scheduling and you can work remotely when needed
Free food & beverages
Overflowing pantry or meal allowances, offering free food at work helps with company morale
Medical insurance
Cover preventive care at no cost to you; all offer generous coverage for prescription medications; and all provide the financial protection you need in the event of a major illness or injury
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Job description for User Support (Cross-functional Project) – French Speaking at Bouygues Construction IT Vietnam
Bouygues Construction IT Vietnam is a part of Bouygues Construction IT, a trusted partner for the business lines which provides competitiveness of the Bouygues Construction Group and promotes its digital transformation.
As a User Support, you will provide the support to address user needs mainly related to Data Services. Your key responsibilities:
- Maintain information system and database up to date (core business applications and websites):
- Verification of data and input it in business applications following received requests through different channels.
- Migrate data from one platform to another.
- Hands on & analyze business applications to write how-to guidelines for the users.
- Maintain information up to date on assigned business applications.
- Test & correction of bugs when there are new updates/deployments.
- Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems.
- Maintain reports/dashboard updated.
- Ensure a continuous update of knowledge bases.
- Translate business documents in French <-> English.
Attention: This position is not for those who major in IT domain.
JOB REQUIREMENTS
- Minimum 1-year of relevant experiences. New graduates/ freshers with customer-orientated mindset are welcome.
- Professional proficiency in French, both in writing and speaking, is mandatory.
- Proficiency in English.
- Demonstrated proficiency in Excel, including but not limited in Pivot Tables, Charts, Foundation Formulas, …
- Experiences in any of the following areas is a plus:
- Proficiency with MS Office, including 2019, Microsoft 365 and related communication tools.
- Experienced with database management platforms.
- Experienced with media tools (Illustrator, Photoshop, Camtasia, PowToon…).
- Ability to use VB, VBA, and other programming languages.
Must have Skills
- Actively updates and researches information to anticipate and take proactive action.
- Be authentic, and willing to step out of your comfort zone continuously.
- Can-do attitude.
- Sense of communication.
- Responsibility and autonomy.
- Team and collaborative spirit.
- IT know-how and critical thinking.
OUR BENEFITS:
Professional, Open-minded and Creative Environment:
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
- Strong sharing culture to improve individual development.
Individual Development:
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
- Individual empowerment.
Special Care for Employee:
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
- Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.
- ABOUT BOUYGUES CONSTRUCTION INFORMATION TECHNOLOGIES – BYCN IT:
Bouygues Construction Information Technologies is the Information System Department of Bouygues Construction Group – a French global group in the construction industry.
BYCN IT provides members of Bouygues Construction Group with high-quality IT services. We guarantee that all the operational, functional, and economic activities are secure and optimized.
- ABOUT BOUYGUES CONSTRUCTION INFORMATION TECHNOLOGIES VIETNAM – BYCN IT VN:
Our Mission:
To be a trusted partner by the business lines, which improves the competitiveness of the company and promotes its digital transformation.
Our Services:
At BYCN IT VN, we are delivering the opportunity to gradually establish autonomous product teams, which will cover the disciplines necessary for construction and operation, which the aim of generating value.
- We deliver software solutions for our users: Web and Mobile applications; Manual test; Automation test; Non-functional test.
- Ensure the operation of Group’s network/ system: System monitoring; Fron Office Support, International Support, Cyber Security.
- Support user in various functional projects: Business application support (S.A.P, Salesforce, Office 365, …); User training & support; Data services.
In 2023, we were proud to be a Great Place To Work Certified company. This recognition is a testament to the exceptional work environment we have collectively built and the positive experiences we create for one another.
Visit us:
- Webpage: https://vietnam.bycnit.com/
- Facebook: https://www.facebook.com/bycnitvn/
- LinkedIn: www.linkedin.com/company/bouygues-construction-information-technologies-vietnam
Etown 1, 364 Cong Hoa Street, Ward 13, Tan Binh District, HCMC
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