Job Requirements
1 - 3 years of experience
Skills
Job description for Trust & Safety Specialist - Process Associate at Apar Technologies Pte Ltd
Job Role:
Trust & Safety Specialist – Process Associate
Company:
Genpact
Job type:
Permanent
Salary:
S$2300 – S$3300
Requirements/Skillsets:
IT Savvy; Navigate between System/Tools, Willing to handle explicit contents
Responsibilities:
Day-to-day responsibilities may include, but are not limited to:
- Provides prompt and efficient service to client including appropriate escalation of any issues.
- Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.
- Demonstrates strong problem-solving capabilities and assist customers in case of any issues
- Serve as an advocate for the user community
- Label content and flag for action
- Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
- Process Trust & Safety related jobs/cases and to also provide workflow support & testing
In the context of this role, individuals may be exposed to potentially explicit content, and will need a level of resilience and maturity. Our employees’ well-being, health and safety will be taken care and we will ensure the necessary support and resources be made available to fulfil the responsibilities of the role.
Qualifications:
- Able to work on midnight, 24 X 7 rotating weekday and weekend shift on a rotational basis, based on the schedule and business requirement
- Diploma/Advanced/Higher/Graduate Diploma or Equivalent degree
- Fresh graduate or candidate with experience in service support/related field
- Effective, clear and professional written communication in English to support clients (Read, write, understand and comprehend)
- Flexibility to take on multiple tasks, problem solving/critical thinking skills
- Demonstrates composure, professional attitude and technical (Computers, Internet) savvy
- Preferably with service support experience
- *We can only accept SIngaporeans only