Ho Chi Minh City

We are iTechwx, established in mid-2022, with 700 employees across 3 offices within Ho Chi Minh City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365. 

Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers. 

Accountability ensures that our team members remain responsible and dependable. 

Passion drives our commitment to excellence and continuous improvement. 

Professionalism guides our conduct, ensuring integrity and respect in all interactions. 

Together, these principles shape us - iTechwx

iTechWX

Vietnam

Mandy Nguyen

Are you passionate about helping others and have a deep understanding of Microsoft Azure?

Microsoft Azure is a comprehensive cloud computing platform offering a wide range of services, including computing, analytics, storage, and networking. It enables organizations to build, deploy, and manage applications through Microsoft-managed data centers worldwide.

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.

• Identifies potential defects and escalates to more senior engineers to resolve.

• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

• Follows processes provided by the business.

• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

• Proficiency in English, both written and spoken, is essential.

• A background in IT/Science/Engineering/Automation is a must.

Competitive salary depending on experience.

Salary at 100% during the probationary period.

90% contribution of the gross salary to social insurance.

12 days of annual leave, and 8 days of sick leave.

30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for employees working night shift.

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