Job description for Technical Support (Freshers - Nightshift- 30M) at iTechWX
Open to IT freshers with English skills equivalent to IELTS 7.0 or higher.
Training will be offered.
LOCATION
6th / M Floor, Vista Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., Ho Chi Minh City
RESPONSIBILITIES
- Reviews technical issues and contacts global customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
REQUIREMENTS
- Advanced English proficiency (equivalent to IELTS 7.0 or higher)
- Having a background or working experience in IT
- Strong analytical and decision-making abilities
- Proven track record of taking ownership of tasks and delivering results
- Effective communication skills to ensure clarity and alignment with stakeholders
- Customer service mindset
- Open to freshers.
Working hours: Willing to work any night shift from 8PM- 9AM ( 8PM-5AM or 12AM-9AM)
- 9 hours/day (including a 1-hour break), 5 days/week with 2 non-fixed days off (assigned by the manager).
- Includes holiday and Tet shifts as assigned, allowances provided per labor law
- The department head will notify any shift or schedule changes.
BENEFITS
- Competitive Salary up to 30M (nightshift bonus included)
- Salary at 100% during the probationary period
- 90% contribution of the gross salary to social insurance
- An employee who works at night (10PM-6AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Training will be offered
- Full working equipment will be provided for the Annual Health Checkup
