Technical Support Engineer (English Fluent - Freelance - Onsite)

iTechWX

Company prefers not to disclose

Computer & Software

Part-Time · On-site

Minimum Bachelor’s Degree

Less than a year of experience

This job was closed

Job Requirements

On-site

Less than a year of experience

Minimum Bachelor’s Degree

21-30 years old

Skills

Customer Service

Customer Support

English Language

Microsoft Dynamics 365

Technical Support

Job Benefits

Laptop Provided

This job post is managed by

Mandy Nguyen

Job description for Technical Support Engineer (English Fluent - Freelance - Onsite) at iTechWX

Open to candidates with English skills equivalent to IELTS 7.0 or higher.

Open to fresh graduates and final-year students.

Training will be offered.

LOCATION (NO REMOTE)

The Sun Avenue Building, 28 Mai Chi Tho St., Binh Trung Ward, Ho Chi Minh City, Vietnam

RESPONSIBILITIES

Reviews technical issues and contacts global customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

REQUIREMENTS

Advanced English proficiency (equivalent to IELTS 7.0 or higher)
Having a background or working experience in IT
Customer service mindset

OTHERS

Working model: on-site at the company office
Working time: Mon – Fri(8AM-12PM OR 1PM-5PM OR 6PM-10PM). Each shift lasts 4 hours, and freelancers are expected to follow their registered shift
Freelancers register their availability monthly, and the final roster is announced approximately one week before the new month.
The final work schedule will be determined by the Team Leader/Manager.

BENEFITS

Salary: Earnings are calculated based on the number of cases completed each month.
Training will be offered.
The company will provide full working equipment.

iTechWX

501 - 1000 employees

We are iTechwx, established in mid-2022, with a dedicated team of 500-1000 employees operating across Ho Chi Minh City and Ha Noi City. We are also strategically planning to expand our presence to other regions within Vietnam in the near future. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.

Accountability ensures that our team members remain responsible and dependable.

Passion drives our commitment to excellence and continuous improvement.

Professionalism guides our conduct, ensuring integrity and respect in all interactions.

Together, these principles shape us - iTechwx

Office address

Opal Tower, 92 Nguyen Huu Canh street, Binh Thanh District

Company gallery

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