Quận Bình Thạnh

We are iTechwx, established in mid-2022, with 700 employees across 3 offices within Ho Chi Minh City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365. 

Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers. 

Accountability ensures that our team members remain responsible and dependable. 

Passion drives our commitment to excellence and continuous improvement. 

Professionalism guides our conduct, ensuring integrity and respect in all interactions. 

Together, these principles shape us - iTechwx

iTechWX

Vietnam

Mandy Nguyen

Are you someone who thrives on mastering Microsoft Windows products? Join our team and help users solve their tech challenges!

About Microsoft Windows: Microsoft Windows is a cornerstone in the technology world, powering millions of PCs and devices globally. Known for its user-friendly interface, strong security features, and extensive application compatibility, Windows is an essential tool for both personal and professional use. From enhancing productivity to providing an exceptional gaming experience, Windows continues to set the standard in operating syste

Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.

Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

Resolves or escalates multiple and varied customer issues, and documents technical work and research.

Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.

Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement

Provides feedback to improve products to more senior engineers or technical advisors.

Identifies potential defects and escalates to more senior engineers to resolve them.

Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Glints Asia Pacific