Job description for Team Manager (presales focused) at iTechWX
• Own the overall performance and operations of the pre sales function, managing multiple language based teams (currently English and Mandarin speaking) through their Team Leaders.
• Coach and develop Team Leaders, ensuring consistent people management, performance standards, and team engagement across markets and languages.
• Act as the primary operational point of contact for the client stakeholder, aligning pre sales execution with client expectations, product updates, and commercial goals.
• Drive pre sales strategy, process optimization, and service quality to deliver strong customer experience and sales conversion for client products.
• Collaborate cross functionally with internal Technical teams and other departments to ensure effective operations and smooth inquiry to sale conversion.
• Lead performance management through data analysis, reporting, and continuous improvement initiatives, sharing insights regularly with internal leadership and the client.
• Build and sustain a high performance, resilient team culture in a fast paced, scaling environment.
