System Engineer
Job description for System Engineer at ANOTECH Singapore
Main Responsibilities
· Providing Level 2 support and administration of systems at customer site
· Ensure customer satisfaction in maintenance and support
· Maintain IT components and related border-control endpoints, including Hardware and Software
· Troubleshoot, analyse, and resolve tickets escalated by on-site Level 1 and Level 2 Teams
· Commit to a resolution date, formalise action plan, and implement workaround for fault rectification
· Perform root cause analysis of technical issues
· Communicate and interface with vendors and customers
· Generate reports and write documentation, e.g. maintenance guide, operation manual, test procedures and test reports
· 24/7 shift duty may be required
· Other duties as assigned
Technical Skills
Knowledge and experience in 2 or more of these skillsets: -
· Enterprise scale Linux and Windows administration with strong troubleshooting skillset
· VMware ESXi and vCenter administration with strong troubleshooting skillset (Preferable with CLI knowledge) (6.5 and above)
· TCP/IP Networking, Network/Security devices (e.g. Cisco Switch, Firewall)
· PostgreSQL, MySQL, Oracle, and other database servers
· Monitoring systems (e.g. Centreon, Nagvis)
Familiarity with the following will be advantageous: -
· Management of SAN storage, NetApp storage and tape library
· Administration/Management of security tools, e.g. Antivirus, EDR, etc.
· Windows PowerShell, Unix Scripting
Requirements
· At least 3 years of experience in technical support and systems administration in a vendor environment
· Degree or Diploma in Computer Science/Computer Engineering/Information Technology related field, or equivalent practical experience
· Ability to work in a fast paced & dynamic environment, handling complex incidents with professionalism
· Service quality mind-set, with an appropriate sense of urgency in fulfilling customer requirements.
· Possess strong troubleshooting skills and techniques
· Ability to manage daily support activities independently
· Ensure completion of operational requests within agreed Service Levels
· Good knowledge and practical experience in ITIL framework
· Independent team player with a people-oriented personality
· Strong verbal/written communication skills
Travel Requirements
· Required to work in or travel between Woodlands Checkpoint, Changi Airport, and other border checkpoints in Singapore
· Preferably possesses own transport
Must have skills
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