Job description for System Administrator - Application Support (Night Shift) at International Data Service Malang
Position: System Administrator
We are looking for a proactive and analytical support engineer to handle incident reports and provide night-time support for our Germany-based clients. This role focuses on troubleshooting, incident validation, and clear communication in a structured support environment.
Key Responsibilities:
- Monitor systems and respond to incoming incidents during night shift
- Analyze and troubleshoot issues based on incomplete or unclear user information and reports
- Validate incident data (e.g., mix up of sender with consignee, missing or wrong timestamps) to identify user errors vs system issues
- Communicate with users to clarify problem descriptions and gather accurate information
- Ensure all incidents are properly documented for handover and further investigation
- Support continuous improvement of support processes based on recurring issues
- Readiness to learn the functionality of a TMS (Transport Management System)
Technical Responsibilities:
- Perform basic system check (Windows service/Linux, logs, system status)
- Use monitoring tools to track system health and alerts
- Assist in identifying whether issues originate from system, data input, or user operation
- Query and analyze data using SQL Server to support incident investigation and validation
Requirements:
- Proficiency in SQL Server (mandatory) able to write and understand queries for troubleshooting and data validation
- Basic understanding of Windows/Linux system administration
- Strong analytical and troubleshooting skills
- Good written English communication skills
Work Environment:
- Fully remote (Indonesian-based) under international working environment
- Supporting Europe-based clients, mainly German companies
- Night shift aligned with European time zone
- High focus on written communication and structured reporting