QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
Are you interested in helping future students achieve their potential through educational opportunities? Do you have international experience, know more than one language, or have you studied overseas for your university education?
The Student Enrolment Advisor is expected to be a brand ambassador for the client institution and deliver excellent, high-quality customer service in ensuring that students receive a positive experience throughout all aspects of the enquiry, application and offer processes to encourage conversion.
So what is your role about?
Build effective relationships with students, their parents and other internal or external stakeholders.
Adhere to Client Protocols and best practices to ensure enquiries are promptly, professionally and effectively responded to at all times.
Ensure that company protocols are adhered to and targets are achieved and effectively manage work queues to meet expected response time and quality goals.
Provide effective case management with personalized follow up to connect with, engage, support and ultimately convert prospective students including providing accurate information and guidance.
Work as part of a team to plan, coordinate and deliver effective inbound or outbound campaigns that meet quality goals and client objectives.
*Note: As the role does support weekend operations for international clients as well, the working hours will be between Monday to Saturday and not exceeding 38 hours per week.
We welcome candidates with global experience; you may have travelled the world, be a graduate from a university overseas or know multiple languages.
Below are some of the qualities we believe are essential for this role:
Bachelor Degree, Diploma or Equivalent
Communication skills – Strong proficiency in English (Written & Spoken)
Computer/technical literacy – Must have sound knowledge of Microsoft Office software - Microsoft Excel, Outlook, Word, PowerPoint
Personal management skills – Must have the ability to plan and manage multiple assignments and tasks, set priorities and adapt to changing conditions and work assignments
Work values – Must possess strong interpersonal skills and teamwork ethics