Solutions Engineer
Job description for Solutions Engineer at 台灣區塊鏈新創（TWCT）
As a Solutions Engineer, you will be responsible for providing technical assistance and solutions to our partners, clients, and staff ; guiding our partners and users through all the features of our projects ; and building a robust technical community around Crypto.com Chain.
To ensure success as a Solutions Engineer, you should have in-depth knowledge of software systems and high-level communications skills. Ultimately, a top-notch Solutions Engineer drives the adoption of blockchain technology by creating specialized software solutions, tailor-made to the user's needs.
Responsibilities
● Managing our technical community, presence and creating technical content, connecting with our partners and clients and keeping them updated with the latest development.
● Testing system performance, identifying bottlenecks and bugs.
● Assist partners in troubleshooting and resolving queries during the integration phase and follow-up support.
● Acting as the lead point of contact for all related technical queries and supporting our partners, clients, and staff.
● Coordinate and edit technical documentation
● Document and monitor requirements and customer feedback to propose future software updates in order to improve users satisfaction.
● Staying up-to-date with industry trends to provide strategic insights and identify areas of improvement.
● Promoting the adoption : For example, by organising technical community events
● Identify and support additional initiatives to facilitate the growth
Requirements
● Bachelor’s degree in Computer Science or Software Engineering or equivalent experience.
● Minimum 2 years of work experience as a Solutions Engineer
● High level of organization, focus and ability to work under pressure.
● Experience with software engineering, customer experience and design architecture
● Familiarity with business hardware and software systems
● Demonstrated interest in Cryptocurrency and Blockchain technology.
● Confidence to connect, pitch and close prospects at all levels of an organization, including C-level executives.
● Fluency in written and verbal communication skills in English.
● High-level communication skills
● Exceptional interpersonal skills
● Ability to present ideas in a clean, user-friendly way
● Attention to detail
Must have skills
Nice to have skills
About the company
501 - 1000 employees
全球第一間交易所同時拿到CCSS Level 3, ISO27001:2013及PCI:DSS 3.2.1, Level 1 compliance的公司。支援超過90個國家。超過300種虛擬幣可供交易，該公司與100+個專業投資者合作交易虛擬貨幣，數年來一直從香港市場擴張至其他亞太地區，包括澳洲，新加坡等，與超過100位投資者保持良好關係。
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