Solutions Architect
Job description for Solutions Architect at Hyperverge
MISSION:
Hyper /ˈhʌɪpə/, Beyond, above, above normal
Verge /vəːdʒ/, To be on the edge or margin; border
HyperVerge is a collective idea of those who dare to push the limits of their capabilities to deliver powerful, cutting edge technology & products that can revolutionize and transform the way of living.
At HyperVerge, we build and provide AI models for real time image and video analysis with an accuracy of 99.5% and are optimized for deployments in low bandwidth environments. Deep-learning networks built by HyperVerge are powering applications for large enterprise clients in Financial Services, Telecom, Energy, Security, and Defense.
We help companies solve critical business problems with an AI engine that is tested-at-scale and have marquee brands like FeCredit, MoMo, Grab, SmartPay, BeGroup, CIMB, cash24, etc as our clients.
OUTCOMES EXPECTED:
- Develop a deep understanding of HyperVerge Technology and Products
- Handle 3-5 existing key-accounts and 3-5 new accounts
RESPONSIBILITIES:
Solution Design and Technology Adoption
- Become an expert on HyperVerge’s APIs and how to best deploy them
- Own and drive relationships with external technical audiences of all kinds — from engineer to CTO — to understand business objectives and translate requirements into solutions
- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
- Work hand-in-hand with HyperVerge’s Sales team to develop proof of concept applications, present technical demonstrations, and help customers make the most of HyperVerge products
- Discover new problems which the customer has and increase adoption of HyperVerge technology wherever applicable
Integration and Delivery
- Provide technical leadership and guidance to our users while they are building their HyperVerge integrations
- Utilise technical acumen to drive high-quality integrations while accelerating time-to-go-live
- Create technical content (sample code, demos, etc.) to show customers how to implement specific use cases or best practices
- Conduct POCs to ensure that the products meet the client’s requirements
- Be the single technical point of contact for our customers and act as an escalation point to drive resolution in a timely, proactive manner
Voice of the Customer
- Use first-hand customer knowledge to impact product strategy, working with all parts of HyperVerge to ensure its offerings continue to satisfy its largest and most strategic users’ needs
Personal Competence Building
- Focus on personal competence building across all stages of customer success. Constantly learn better ways to understand problems, manage situations, build trust and deeper relationship and help clients derive value out of the product
- Sharpen your communication skills to understand the requirements of a client and resolve difference in opinion
- Maintain composure through tough situations faced during the course of the interaction with the client
- Share and build a best-practises knowledge base
- Learn to build relationships with the client where they feel comfortable to discuss all problems and issues openly
Requirements
- Excellent written and verbal communication skills are a must
- Has an educational background in engineering
- Strong understanding of APIs, SDKs and their integration
- Proficient in programming and comfortable with Java and the Android Platform. Can quickly pick up new languages
- Comfortable with international and domestic travel
- Have experience with building products and interacting with clients
- Should be able to engage with the customer in a technical discussion to understand the issues the customers are facing and provide solutions
- Ability to understand client's requirements, define a PoC and successfully achieve it to prove out HyperVerge tech for clients
- Results-oriented individual with strong communication and problem-solving skills
- Prior experience in managing and mentoring junior Solutions Architect to help them achieve their goals
Good to have:
- Product thinking to resolve the customer pain points
- Prior experience with Machine Learning or Deep Learning
Must have skills
Job benefits
- Flexible work hours
- Health and wellness benefits
- Parental/family leave
- Medical coverage
- Others
About the company
HyperVerge is a collective idea of those who dare to push the limits of their capabilities to deliver powerful, cutting edge technology & products that can revolutionize and transform the way of living.
At HyperVerge, we build and provide AI models for real time image and video analysis with an accuracy of 99.5% and are optimized for deployments in low bandwidth environments. Deep-learning networks built by HyperVerge are powering applications for large enterprise clients in Financial Services, Telecom, Energy, Security, and Defense.
We help companies solve critical business problems with an AI engine that is tested-at-scale and have marquee brands like FeCredit, MoMo, Grab, SmartPay, BeGroup, CIMB, cash24, etc as our clients.
Office address
Toong Vista Verde, Tầng 1 tòa nhà Faifo Lane, Số, 2 Đường Phan Văn Đáng, Phường Thạnh Mỹ Lợi, Quận 2, Thành phố Hồ Chí Minh 700000