Skills
Job description for Service Area Engineer (Bandar Lampung) at PT Visionet Data Internasional
Deskripsi Pekerjaan :
*) Menangani dan melayani kebutuhan pelanggan (Instalasi, Rollout, Case,Preventive Maintenance) di lokasi pelanggan agar terpenuhi SLA yang telah ditentukan.
*) Menganalisa problem/case dengan akurat untuk tercapainya tingkat pelayanan yang maksimal terhadap pelanggan (Advance EDC, Basic Desktop, Basic EDC - Desktop, Laptop, Gadget), Basic Server
*) Merangkum hasil pekerjaan dilapangan terhadap aktivitas pekerjaan (Instalasi, Rollout, Case, Preventive Maintenance)
*) Menentukan pergantian perangkat yang rusak
*) Menginformasikan untuk revisi Job Order/ Work Order/ BAST
*) Berkomunikasi dengan klien maupun teknisi lain untuk memastikan bahwa layanan diberikan secara efektif.
*) Menindaklanjuti permintaan layanan dan memberikan umpan balik pelanggan dengan segera.
*) Memantau kinerja peralatan dan mesin EDC dan melakukan tindakan pemeliharaan preventif, serta pemeriksaan keamanan pada seluruh peralatan.
Kualifikasi :
*) Pendidikan minimal SMA/SMK
*) Pengalaman minimal satu tahun dibidang yang sama
*) Pempatan di Bandar Lampung
About the company
PT Visionet Data Internasional is the largest total IT Managed Services Company in Indonesia. Offering a nation-wide coverage for more than 200 service points throughout Indonesia. Certificate of ISO 9001:2008 – Quality Management System – Contact Center Services, Certificate of ISO 9001:2008 – Quality Management System – EDC, DSN, IT and Certificate of ISO 27001:2013 – Information Security Management System – Data Center Management (including System Server and Network Managed Services), our focus is in helping and supporting our customers in managing their IT operations and ensuring the optimal performances as well as reliability and effectiveness in day-to-day basis so that our customers can focus in their core business.
Our Vision
Supporting our customers in maximizing technology in order to be more competitive in their respective market
Our Mission
Developing High Value Business portfolio through continuous expansion in the outsourcing business with consistent level of services, cost advantage and technology benefit and flexibility.
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