Job description for Retail Manager at Dat Bike Vietnam
Responsibilities:
1. Sales and Growth
- Drive retail sales by developing and executing effective sales strategies aligned with company goals.
- Monitor store performance metrics and lead initiatives to boost sales and profitability.
- Collaborate with marketing and regional sales teams to ensure store activities align with regional growth strategies.
2. Retail Operations Management - Oversee day-to-day operations of sales, service, and spare parts at the store level, ensuring efficient workflows and adherence to company standards.
- Manage inventory levels, minimize stockouts, and optimize stock rotation for spare parts to ensure customer demands are met.
- Implement and refine operational processes, aiming to streamline activities across sales, service, and parts departments for optimal efficiency.
3. Customer Experience (CX) - Create a welcoming, engaging, and efficient retail environment that prioritizes customer satisfaction.
- Build and train a high-performing, customer-focused team dedicated to delivering an outstanding experience at every touchpoint.
- Handle customer inquiries, complaints, and feedback with professionalism and empathy, turning customer interactions into brand loyalty.
4. Process Building and Optimization - Establish retail processes for sales, service, and spare parts management to ensure consistency and scalability as the business grows.
- Identify opportunities for process improvement and implement changes to enhance operational efficiency.
5. Reporting and Analytics - Track, analyze, and report on store performance metrics, including sales, customer satisfaction, and operational efficiency.
- Use data insights to inform decision-making and support continuous improvement in all areas of store performance.
Requirements:
- Bachelor's degree in Business, Retail Management, or a related field.
- Minimum of 5 years of experience in automotive industry or in selling physical tech products, with proven track record to meet and exceed goals.
- Experience managing multi-service retail environments (sales, service, and spare parts) is a strong advantage.
- Demonstrated expertise in customer experience management and team leadership.
- Superb critical thinking and problem solving skills.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to inspire and develop a high-performing team.
- Versatile and results driven.
- Ability to work independently and autonomously, without formal requirements documentation, in a fast-paced environment; ability to manage changing priorities.
- Ability to travel (10-30%) required.
- Fluent in Vietnamese; proficiency in English is a plus.
Benefits:
- Salary: negotiable.
- Meal support according to company policy.
- Social insurance.
- MIC insurance.
- Discount price to buy a Dat Bike.
Location:
South of Vietnam
