Job description for Retail IT Executive (Infrastructure) at SKECHERS VIỆT NAM
Job Description
1. Infrastructure Management
- Manage and support cloud environments (Azure, AWS) and virtualization platforms
- Manage and handles infrastructure modernization initiatives including network optimization
- Implement and manage infrastructure-level security policies and controls
- Ensure compliance with industry regulations
- Coordinate with security teams to mitigate risks
- Provide input on infrastructure requirements during system design and implementation phases.
- A good understanding of incident management, ensuring necessary updates and follow-ups until case closure with proper resolution.
2. Infrastructure Support and Operation
- Maintain and support IT infrastructure
- Ensure high availability, performance and security of IT systems
- Monitor and troubleshoot infrastructure performance issues and resolve them proactively
- Oversee IT infrastructure that support POS systems, in-store connectivity, IT devices and equipments.
- Supervise infrastructure support staff or external service providers as needed.
- Manage vendor relationships, hardware/software procurement and service-level agreements (SLAs)
- Troubleshoot technical issues and provide timely and effective solutions
- Provide technical expertise on analysing and providing best solution on technical issues in timely and efficiently.
- Classify IT requests according to business guidelines and IT business project plan;
- Do a Trend Analysis all issues or incidents and highlight critical and outstanding issues.
- Perform system operations and administration tasks, including checking and monitor multiple systems performance on a daily basis and user management.
- Perform installation, setup, configuration, migration, upgrading and testing of software applications
3. Application Backup Support
- Provide 1st level application support.
- Able to troubleshoot and provide solutions for technical issues or routes to appropriate escalation groups.
- Perform system operations and administrative tasks including user management, monitoring of multiple system performances.
- Support company's events when required
- Any other duties as and when assigned
Candidate Requirements
- Minimum Bachelor’s Degree, preferably in Information Technology, Engineering, Business Administration or a related field.
- At least 2 years of relevant working experience.
- Good understanding of Retail, Ecom, Event & Office Operations.
- Good command of English, both written and spoken.
- Strong hands-on experience with IT devices, business applications and infrastructure.
- Strong troubleshooting, project deployment and vendor management skills.
- Experience in functional specification documentation, system testing and user training.
- Able to propose and implement technical solutions to meet business and user needs.
Benefits
- Competitive salary
- 2 months probation with 100% of gross salary and SMUI
- 13th month salary and yearly bonus
- Full benefit package applied according to current Labor law
- Professional and dynamic working environment in international company
- Healthcare insurance package and annual health check
- Internal employees with 50% discount of Skechers brand
Wellbeing & Engagement:
- Monthly Happy Hours3
- Birthday gifts & vouchers
- Holiday gifts (Lunar New Year, Mid-Autumn, etc.)
- Hospitalization support & health visits
- Year-End Party, team bonding, and internal sports activities
Location: 37 Tôn Đức Thắng, Phường Sài Gòn (Phường Sài Gòn thuộc Quận 1 cũ)
Work Schedule: Thứ 2 - Thứ 6 (từ 09:00 đến 18:00)
